Sold-out size waitlists called on restock day
Restocks sell out in hours once the email goes out. Shoppers who asked to be called, and exchanges waiting on that size, hear first, with a link to the right size and colour in their hand.
Stock arrives for a size and colour with people on its waitlist.
Calls waitlisted shoppers in order, holds or texts the item, completes waiting exchanges first.
Restocks turned into orders and exchanges finished before the size sells out again.
How it works
- Sees the stock land
When a sold-out size and colour is received, the waitlist for it is pulled in the order people joined.
- Exchanges first
Shoppers already returning a different size get theirs held and shipped first, the way your store sets priority.
- Calls the waitlist
Those who asked for a call get one. Those who asked for a text get a text. Inside your calling hours.
- Puts it in their hand
A text with a link to the exact size and colour, or a hold for a short time if your store offers one.
- Moves down the list
If someone passes or doesn't answer within your hold time, the next shopper is called.
- Reports the restock
How many on the list, how many bought, and how fast the size went, for your next buy.
Example call
- AI agentHi Jen, it's Emma from Northline Supply Co. Good news: the heavyweight hoodie in charcoal, size large, is back.
- CustomerOh, finally!
- AI agentYour exchange was waiting on it, so I've put one aside for you. Your return arrived yesterday, so it can ship today.
- CustomerAmazing. Same address?
- AI agentSame address on Rue King Ouest in Sherbrooke. It'll ship this afternoon, and I'll text you the tracking once it's picked up.
- CustomerThank you, that's great.
After the call: Jen's exchange is completed with the large charcoal, it ships the same afternoon, and the rest of the waitlist is called in order until the size is gone.
What your team gets
- Waitlists called in order the day stock lands
- Waiting exchanges completed before the restock email
- Holds that expire passed to the next shopper
- A restock report: waitlist size, orders and sell-through
- Every call and text logged on the customer
Questions
Will it call everyone at once?
It calls in the order people joined the list, and many at the same time on a big restock.
Does it take payment on the call?
It texts a link to the exact item so they pay on your site. Waiting exchanges are already paid.
What if they've lost interest?
It thanks them, takes them off that list, and moves to the next person.
Hear it on your phone
Request a demo call and the agent phones you, set up for online stores like yours.