Inbound: the customer calls

Floor sanders and tile saws reserved for Saturday morning

The drum sander goes out Saturday at 8 to a renter who knows the rate, the deposit and the sandpaper to buy, and comes back Sunday because they were reminded.

When it starts

A caller wants to rent a sander, tile saw, pressure washer, auger or trailer.

What the agent does

Checks the unit is free, gives rates and deposit, books pickup, reminds them of the return.

What your team gets

Reservations on the rental calendar, and units that come back on time.

How it works

  1. Finds the right unit

    "I'm refinishing hardwood" becomes a drum sander and an edger. It asks the job so the renter gets the right tool.

  2. Checks it's free

    Sees which units are out, which are in for service, and which are free for the pickup time they want.

  3. Gives the terms

    Four-hour, day and weekend rates from your rate sheet, the deposit, ID needed, and whether a trailer hitch is required.

  4. Mentions what to buy

    Sanding sheets, tile saw blades, or the bar oil for an auger, sold by the store. Said once, as a help.

  5. Books the pickup

    A pickup time on the rental calendar and a text with what to bring.

  6. Reminds the return

    A text before the return time, and a call if the unit is late, so the next renter isn't waiting.

Example call

  1. CustomerDo you rent floor sanders? I want to do my hardwood this weekend.
  2. AI agentWe do. For a full room, most people take the drum sander and an edger for the corners. Is it one room or more?
  3. CustomerLiving room and hallway.
  4. AI agentThen the pair fits. The weekend rate for both, Saturday morning to Monday at 8, is 189 dollars, with a 200-dollar deposit and photo ID. Saturday at 8 is free. Want it?
  5. CustomerYes. Do I need sandpaper?
  6. AI agentYou do. We sell it by the grit at the rental desk, and they'll tell you how many sheets for the size of the room.
  7. CustomerGreat.
  8. AI agentBooked for Saturday at 8. I'll text you the details and remind you Sunday night about the Monday return.

After the call: The rental calendar shows the drum sander and edger out Saturday 8 to Monday 8, the rental desk has a note to set aside sanding sheets, and the renter gets a reminder Sunday evening.

What your team gets

  • Reservations on the rental calendar, by unit
  • Rates, deposits and ID requirements given the same way every call
  • Consumables suggested once at booking
  • Return reminders and late-return calls
  • A count of rentals turned away because a unit was out
Set up with you: The team loads your rental fleet, rate sheet and deposit terms, and sets up a connection to your rental system (Point of Rental, Paladin or your rental calendar) so the agent sees which units are free.

Questions

Does it take the deposit?

It explains the deposit and ID. The deposit is taken at pickup, or by a text payment link if your store does that.

Can it extend a rental?

Yes, if the unit isn't booked after. It updates the return time and the charge from your rates.

What about trailers?

It asks about the hitch and the ball size, and books the trailer like any other unit.

Hear it on your phone

Request a demo call and the agent phones you, set up for hardware and building supply like yours.

Get a demo call