Return-day calls: extend, pick up or call off rent
A lift that's done working but still on rent is a lift you can't put out again. The agent calls the day before it's due, extends it if the job needs more time, or takes the call-off and books the pickup.
A contract due back tomorrow, an open-ended rental at the end of a cycle, or a customer calling it off.
Asks extend, pick up or return, checks the unit isn't reserved, books the pickup or the new date.
Off-rent times logged, pickups on the schedule, and units back for the next booking.
How it works
- Calls the day before
Every contract due back tomorrow, and open-ended rentals at the end of each billing cycle.
- Extend, pick up or return
"Your lift is due back tomorrow. Still working, or ready to come home?"
- Checks the next booking
If someone else has that unit reserved, it offers a similar one or a short extension the counter can approve.
- Takes the call-off
The off-rent date and time are logged on the contract, so billing stops when the customer says.
- Books the pickup
A pickup window on the truck schedule, with where the machine is parked and where the keys are.
- Reminds about fuel and cleaning
Your rules on fuel and cleaning, so there are no surprise charges at the counter.
Example call
- AI agentHi Ben, it's Emma from Wellington Rent-All. The two scissor lifts on your Guelph job are due back tomorrow. Are you done with them?
- CustomerOne of them, yeah. The other we need another week for the drywall.
- AI agentNo problem. I've extended the second lift a week, that's a weekly rate on your account. And I'll call the first one off rent as of now.
- CustomerGreat. Can you get it tomorrow morning?
- AI agentI have a pickup tomorrow between 8 and 11. Where will it be parked?
- CustomerInside the north door, ground floor. Key's in the lockbox, same code.
- AI agentPerfect. Pickup is booked, and I'll text you the off-rent time for your records.
After the call: The first lift is off rent as of the call with the time logged, a pickup is booked for 8 to 11 with "inside north door, key in lockbox", and the second lift is extended a week on the Cornerstone account.
What your team gets
- Off-rent times logged when the customer calls it off
- Extensions checked against the next reservation
- Pickups booked with the parking spot and key
- Units back in the yard sooner for the next rental
- A text record of the off-rent time for the customer
Questions
Can it extend a unit someone else has reserved?
It checks first. If the unit is reserved, it offers a similar one or sends the request to the counter.
When does billing stop?
At the off-rent time logged on the call, or by your yard's own rule, whichever you set.
What if nobody answers?
It leaves a short voicemail and a text, and if the contract passes its date, the counter sees a list in the morning.
Hear it on your phone
Request a demo call and the agent phones you, set up for equipment rentals like yours.