Machines down on site sent to the service shop
A crew standing next to a dead skid steer is losing money every minute. The agent finds the unit on the contract, learns what it's doing, and puts the caller through to your service shop with that already said.
A machine won't start, throws a code, leaks, or stops working on a rented job.
Finds the unit, asks the symptom and the location, checks it's safe, warm-transfers to the shop.
A mechanic or a swap unit on the way, with the unit number and the problem on the ticket.
How it works
- Finds the unit
From the caller's account and the contract: which machine, which unit number, which site.
- Asks what it's doing
Clicks and won't crank, starts then dies, a warning light or code, hydraulic oil on the ground, a flat tire.
- Checks it's safe
If it's leaking or smoking, it asks them to shut it down and stay back. Your approved lines, nothing more.
- Tries your quick checks
The fuel, the battery disconnect, the seat switch, the safety bar. Only the checks your shop gives it.
- Puts them through
A warm transfer to your service shop, with the unit, the symptom and the site said first, so the shop picks a mechanic or a swap.
- Logs it on the contract
The breakdown and the time it stopped working go on the contract, so the counter can sort out the billing.
Example call
- CustomerThe skid steer we picked up yesterday won't start. I've got four guys standing around.
- AI agentSorry, that's the worst. I see the Bobcat S650 on your contract, going to the Gaetz Avenue site in Red Deer. Is that where it is?
- CustomerYeah. It just clicks when I turn the key.
- AI agentThanks. One quick check: is the operator in the seat with the seat bar down? It won't crank without it.
- CustomerYeah, tried that. Still clicks.
- AI agentOkay. I'm putting you through to Wes in our service shop now, he'll get a mechanic or a swap unit out to you. I'll tell him it's the S650 clicking, at Gaetz Avenue.
After the call: Wes takes the call already knowing the unit, the clicking and the Red Deer site, and sends a swap unit on the next float. The contract shows the breakdown time for the counter.
What your team gets
- Breakdowns at a mechanic in minutes, not a voicemail
- Unit number, symptom and site said before the shop speaks
- Quick checks tried first, so simple fixes don't need a truck
- Down time logged on the contract for billing
- A record of repeat problems by unit
Questions
Will it tell them how to fix the machine?
Only the quick checks your shop approves. Anything past that goes to a mechanic.
What about breakdowns at night or on Sunday?
It puts the caller through to your on-call mechanic, or texts the details and tells the caller who is calling back.
Does it adjust the bill for downtime?
It logs when the machine stopped working. The counter decides how the time is billed.
Hear it on your phone
Request a demo call and the agent phones you, set up for equipment rentals like yours.