Lifting boards and open seams sent to the install manager
A customer who sees a seam opening in January is worried and a little angry. The agent finds their job, takes the details and photos, and puts them through to your installation manager.
A past customer calls about lifting, gaps, cupping, squeaks, a chipped tile or a loose transition.
Finds the job, takes what's happening and where, texts a photo link, warm-transfers or books the visit.
A service note on the original job with photos, and a manager who picks up knowing it.
How it works
- Finds the install
By name, address or phone, with the product, the date it went in and the crew that did it.
- Hears what's happening
Which room, what it looks like, when it started, and whether anything changed, like a humidifier off or a leak.
- Asks for photos
A text link for photos of the spot, with a coin or a tape measure for scale.
- Never diagnoses
It doesn't say whether it's the floor, the install or the house. That's for the installation manager.
- Puts them through
A warm transfer to the installation manager with the job and the problem read out first.
- Books the visit
If the manager is out, a service visit in the next open slot and a text to the customer.
Example call
- CustomerHi, you put hardwood in our living room in September and now there are gaps between the boards.
- AI agentI'm sorry to hear that. I have your install here, engineered maple, done September 18 by Curtis's crew. Where are the gaps showing?
- CustomerMostly by the patio door. They weren't there in the fall.
- AI agentThanks. Has anything changed in the house, like the humidifier off or the heat turned up?
- CustomerWe did turn the furnace up a lot when it got cold.
- AI agentOkay, that's useful for our installation manager. I'm sending you a link for a couple of photos. Let me see if Gord can take the call now.
- AI agent(privately, to Gord) Petrov, engineered maple, installed September 18. Gaps near the patio door since the cold set in, heat turned up. Photos coming. Connecting.
After the call: Gord takes the call knowing the product, the install date and the heat change, and books a visit for Friday after the photos come in. The note sits on the original job.
What your team gets
- Service notes on the original install with product and crew
- Photos on the job before anyone drives out
- Warm transfers to your installation manager
- Service visits booked when the manager is out
- A record of callbacks by product and by crew
Questions
Will it say it's covered by warranty?
No. It logs the problem and the manager decides. It reads your warranty terms only if you've given them.
What if water is coming up through the floor?
Active water is treated as urgent and goes straight to your installation manager or on-call person.
Can it see which crew did the job?
Yes, from the install record, so callbacks can be tracked by crew and product.
Hear it on your phone
Request a demo call and the agent phones you, set up for flooring like yours.