Failed sump pumps put through to the on-call crew
Three hours into a hard rain, the office line rings out and homeowners keep dialling. The agent answers every one, puts the dead pumps and rising water through to your on-call crew lead, and books the slow seepage for the next day.
Heavy rain or the thaw, and a homeowner with water coming in or a sump pump that's stopped.
Asks what the water and the pump are doing right now, gives your safety steps, reaches the on-call crew.
An emergency with the address and the pump's state, or a booked inspection for seepage that can wait.
How it works
- Answers through the storm
Every call, at once, at 2 a.m. or 2 p.m. A rainy night stops being a pile of voicemails you hear at 7.
- Asks what's happening now
Is the pump running, stopped or cycling nonstop? Is the water in the pit near the top, or on the floor? How fast is it coming in?
- Gives your safety steps
Stay out of water near outlets or the furnace, don't touch the pump if it's sitting in water. The steps you approve, in plain words.
- Puts emergencies through
A dead pump with a full pit, or water spreading across the floor, goes to your on-call crew lead by warm transfer, with the address read first.
- Books the slower water
A damp line along the wall after rain gets an inspection in the next open slot, not a 2 a.m. page.
- Notes the claim if there is one
The insurer and the claim number, if the homeowner has opened one. Coverage is between them and their insurer.
Example call
- CustomerOur sump pump has been running nonstop since the rain started. Should I be worried?
- AI agentLet's check it together. Is the water in the pit staying below the top, or getting close to the floor?
- CustomerHang on, I'm going down. Oh no, it just stopped and the pit's almost full.
- AI agentThank you for checking. Please don't touch the pump while it's in the water. With it stopped and the pit nearly full, I'm treating this as urgent. What's your address?
- Customer88 Byron Avenue in London. Please hurry.
- AI agentI'm putting you through to Ryan, our on-call crew lead, right now. Stay on the line.
- AI agent(privately, to Ryan) 88 Byron Avenue, London. Sump pump ran nonstop since the rain began, just stopped, pit almost full. Homeowner is in the basement. Connecting.
After the call: Ryan answers knowing the address and that the pump has failed with a full pit. The emergency is on the board, and the office has the call to book a follow-up inspection of the drainage.
What your team gets
- Dead pumps and active water put through to your on-call crew lead
- The pump's state and the water level on every emergency
- Slow seepage booked as next-day inspections
- Insurer and claim number on the job when there is one
- A storm-night count of calls, emergencies and inspections
Questions
Will it promise a crew tonight?
No. It gives the time your crew lead gives. Until then it tells the homeowner the crew lead has their address and the details.
What if nobody on call answers?
It tries the next person on your list, then texts and emails the job marked urgent, and tells the homeowner what to expect.
Can it walk someone through resetting a pump?
Only the steps you approve. Most companies keep it to staying safe and getting the crew on the line.
Hear it on your phone
Request a demo call and the agent phones you, set up for foundation and waterproofing like yours.