Estate and full-house cleanouts planned with care
Someone clearing a parent's house is tired and often grieving. The agent goes slowly, learns how big the job is and what the deadline is, and puts them through to the person who plans it.
A family member, executor, realtor or landlord calls about a whole house, a downsizing or a hoard.
Listens, learns the size, the deadline and what's being kept, then warm-transfers to operations.
An operations manager on the call who already knows the house, the rooms and the closing date.
How it works
- Goes gently
Condolences where they fit, no rush and no sales talk. The caller sets the pace.
- Learns the size
A house, a condo or an apartment, how many rooms, a basement, a garage, a shed. A sense of how full.
- Asks what stays
Things the family is keeping, items for donation, papers or photos to set aside. Your crews need to know before they start.
- Asks about the deadline
A closing date, a listing date, the last day of a lease. That decides the crew size and how many days.
- Puts them through
A warm transfer to your operations manager, with the rooms, the deadline and what's staying said first.
- Or books a walk-through
If operations is out, it books a walk-through at the house and texts the caller the time.
Example call
- CustomerHi. My dad passed in the spring, and we have to empty his house before it closes at the end of next month.
- AI agentI'm so sorry about your dad. We'll help make this as easy as we can. Can you tell me a little about the house?
- CustomerIt's a three-bedroom bungalow in Peterborough. Basement, garage. He kept a lot.
- AI agentThat's okay, that's what we do. Is the family keeping some things, or setting things aside for donation?
- CustomerMy sister wants the dining set. The rest can go, but anything still good should be donated.
- AI agentGot it. The closing is the end of next month? ... I'd like to put you through to Darlene, who plans our cleanouts. I'll tell her about the house and the dining set first.
- CustomerThank you, that would be good.
After the call: Darlene takes the call knowing it's a full three-bedroom bungalow with a basement and garage in Peterborough, a closing at the end of next month, the dining set staying and donations wanted.
What your team gets
- Estate calls handled gently, with no rush
- Rooms, fullness and deadlines gathered before the transfer
- Keep, donate and set-aside lists written down
- A walk-through booked when operations is out
- Realtor and executor contacts on the job
Questions
Will it give a price for a whole house?
No. Big cleanouts are priced by your operations manager after a walk-through or photos.
Can realtors book cleanouts?
Yes. It takes the listing or closing date and the seller's contact, and puts the realtor through the same way.
What about hoarding situations?
It speaks kindly, never judges, and notes how full the rooms are so your manager can plan crew and safety gear.
Hear it on your phone
Request a demo call and the agent phones you, set up for junk removal and bin rentals like yours.