Repeat false alarms traced to a zone and booked
Three false alarms in a week and the customer is ready to cancel. The agent hears them out, looks at which zone keeps tripping, checks the easy causes with them, and books a tech who arrives knowing the sensor.
A customer calls about an alarm going off with nobody there, or about a fee for false alarms.
Reads the event history, narrows down the zone, walks through the steps you approve, books service.
A service visit with the zone, the device, the times it tripped and the likely cause.
How it works
- Listens to the frustration
Being woken at 3 a.m. by a phone call about an empty store is maddening. It hears that out before asking anything.
- Reads the event history
Which zone tripped, how many times, and at what hours, from the account's alarm history.
- Checks the usual causes
A new space heater, a balloon, a cat that learned to climb, a door that doesn't latch, a sensor near the ovens. The questions your techs would ask.
- Walks through what's safe
Only the steps you approve, like bypassing a zone for the night with the customer's own code, or checking a door latches.
- Books the tech
An open service visit with the zone, the device type and the trip times on the work order, so the tech brings the right part.
- Confirms by text
The visit time, the tech's name, and a reminder of anything they agreed to try until then.
Example call
- CustomerIt's Lina at Rosewood Bakery. The alarm went off again last night. That's three times this week.
- AI agentI'm sorry, Lina, that's exhausting. I can see it's zone 4 each time, the back room motion sensor, all between 2 and 4 in the morning.
- CustomerYes, that's by the ovens.
- AI agentHas anything changed back there lately? New equipment, a fan, anything that runs overnight?
- CustomerWe did put in a proofing cabinet two weeks ago. It runs all night.
- AI agentThat could do it, the warm air moving can trip a motion sensor. I'll have a tech look at moving or swapping it. Tuesday at 10 or Wednesday at 2?
- CustomerTuesday, please.
- AI agentBooked for Tuesday at 10 with Dev. I'll text you the confirmation now.
After the call: Dev's Tuesday 10:00 work order says zone 4, back room motion, three trips between 2 and 4 a.m., and a new proofing cabinet running overnight. He takes a pet-immune sensor with him.
What your team gets
- Service visits with the zone, device and trip times on the work order
- Likely causes noted, so the tech brings the right part
- Unhappy customers heard out before they ask to cancel
- Repeat zones across accounts visible in the call reports
- A text confirmation for every booked visit
Questions
Can it bypass a zone for the customer?
It can walk them through doing it themselves with their own code, if that's a step you approve. It never does it for them.
What about false alarm fees from the city?
It notes the customer's worry and books the fix. Questions about a specific fee go to your office.
Does it know the panel models we install?
Yes. It's set up with your panels and sensors, so it asks the right questions for each.
Hear it on your phone
Request a demo call and the agent phones you, set up for security and alarm systems like yours.