Recipients called before a signature delivery
A second attempt costs you a driver's half hour and the sender's patience. The agent calls ahead on every signature drop, and the ones nobody would be home for get moved before the driver goes.
A job that needs a signature, ID check or a named person at the drop.
Calls the recipient, confirms someone is there, moves the time or the drop point if not.
Fewer failed attempts and a note on the job for the driver.
How it works
- Picks the jobs
Signature, ID-check and hand-to-named-person jobs on today's route, plus any home delivery after 5.
- Calls ahead
When the driver is a set number of stops away, it calls the recipient with the sender's name and a rough time.
- Confirms who's there
That the named person, or someone allowed to sign, will be at the door or reception.
- Moves it if needed
A later window today, tomorrow, a neighbour or a different suite the sender allows. The change goes on the driver's route.
- Gives the driver a note
Buzzer codes, the side door, ask for Linda in shipping. It reaches the driver before they park.
- Tells the sender
If the drop moves, the sender gets a text with the new time.
Example call
- AI agentHi, is this Andrew Kowal? It's Emma from Swift Lane Couriers. We have a signature delivery for you from Bayview Notary, arriving in about 20 minutes.
- CustomerOh, I'm actually heading out. Can it come after 6?
- AI agentI can move it to between 6 and 8 tonight. Will you be at the same address on Elgin?
- CustomerYes. Buzzer 1204.
- AI agentDone, between 6 and 8, buzzer 1204. You'll get a text when the driver's on the way.
After the call: The drop moves to the evening route with buzzer 1204 noted, the afternoon driver skips the stop, and Bayview Notary gets a text with the new window.
What your team gets
- Recipients called before every signature drop
- Drops moved before the driver wastes a trip
- Buzzer codes and door notes on the driver's stop
- Senders texted when a delivery time changes
- Failed attempts by account, month over month
Questions
Does it call for every parcel?
No. Only the jobs you choose, usually signature, ID-check and evening home deliveries.
Can the recipient redirect it?
Only to places the sender allows, such as a neighbour or a different suite. Anything else goes to dispatch.
What if nobody answers?
It leaves a short message and sends a text with a link to choose a time, and the driver goes as planned.
Hear it on your phone
Request a demo call and the agent phones you, set up for couriers and same-day delivery like yours.