Day-before calls: arrival window, parking and elevator
Most moving-day problems start the day before: an elevator nobody booked, nowhere to park a 26-foot truck, a garage full of extras. The agent catches them with one call.
A move booked for tomorrow.
Confirms the window and access, asks about changes, sends notes to the crew lead.
A crew lead who knows the parking, the elevator and the extras before they leave the yard.
How it works
- Confirms the window
The crew's arrival window and the phone number the crew lead will call.
- Checks the elevator
Both buildings: booked, which time, padded or not, and the loading dock rules.
- Sorts the parking
Driveway, street, a permit, or a dock. Where a 26-foot truck can actually stop.
- Asks what changed
Extra furniture, boxes not packed, a sold couch that isn't coming. Big changes go to the office before the crew size is final.
- Reminds them of the basics
Keep valuables and medication with you, empty the fridge, unplug the washer. Your list, in your words.
- Writes the crew's notes
Everything goes on the job for the crew lead, and any change that affects the price is flagged to the office.
Example call
- AI agentHi Jordan, it's Emma from Bytown Movers. Just checking in for tomorrow. The crew will arrive between 1 and 1:30. Still good?
- CustomerYes. We get the keys at noon.
- AI agentGreat. Is the condo elevator booked for the afternoon?
- Customer1 to 5, service elevator, they'll pad it.
- AI agentPerfect. Where can the truck park at the house in Barrhaven?
- CustomerThe driveway's free. Oh, and we decided to bring the patio set.
- AI agentNo problem, I'll add the patio set for the crew. Please keep your valuables and medication with you tomorrow. See you at 1.
After the call: Mike, the crew lead, sees the 1 to 5 service elevator, the driveway and the patio set on the job, and the office gets a note that an item was added.
What your team gets
- Every move confirmed the day before
- Elevator times and dock rules on the crew's job
- Parking sorted before the truck leaves the yard
- Added items flagged to the office
- Moves at risk spotted the day before, not on the day
Questions
What if they've added a lot?
It notes it and flags it to your office, so the crew size or truck can change before tomorrow.
Call or text?
You choose. Many movers call, then text the window and checklist.
What if nobody answers?
It leaves a message, texts the window and checklist, and tells the office.
Hear it on your phone
Request a demo call and the agent phones you, set up for moving companies like yours.