Member mortgage renewals called 120 days out
A mortgage is the anchor of a member's whole relationship: chequing, savings, the car loan. She calls well before the term ends so the member renews with someone who knows them.
A member's mortgage term ending in the window you choose.
Calls with the renewal date, asks about plans, books a mortgage specialist.
Renewal meetings booked early, with the member's plans on the booking.
How it works
- Finds the renewals
Member mortgages with a term ending 90 to 150 days out, with their branch and mortgage specialist.
- Calls with the date
"Your mortgage term ends on September 30, and Raj wanted to sit down with you before then."
- Asks what's changed
Kids moving out, a new roof needed, a second property, retirement in sight, or paying it off faster.
- Books the meeting
With their mortgage specialist at the branch, by phone or video, with the plans noted.
- Sends what to bring
A text with the time and what to have handy, like a recent property tax bill.
- Follows up the rest
Members not ready yet are called back when they ask. Anyone renewing elsewhere is noted for the branch manager.
Example call
- AI agentHi Paul, it's Emma from Valley Coastal Credit Union. Got a minute? Your mortgage term ends September 30.
- CustomerRight, I got something from a bank about that already.
- AI agentRaj would love the chance to go over it with you first. Is anything different for you since you renewed last time?
- CustomerWe need a new roof, and we've been thinking about using the house for it.
- AI agentThat's good to bring to Raj, he can look at it with the renewal. He has Monday at 5:30 or Wednesday at noon.
- CustomerMonday at 5:30.
- AI agentDone. I'll text you the confirmation. If you have the roofing quote, bring it along.
After the call: Raj has Monday at 5:30 with the September 30 renewal and "new roof, interested in borrowing against the house, has a bank offer" on the booking. The member brings the roofing quote and renews with the credit union.
What your team gets
- Renewal meetings booked months ahead of the term end
- Members with outside offers flagged for the specialist
- Plans like renovations noted before the meeting
- Callback dates for members not ready yet
- A renewal retention report by branch
Questions
Will it match a bank's offer?
No. It books the specialist, who looks at the member's options.
Does it mention the balance?
No. It gives the renewal date and books the meeting.
Can members renew by phone?
They can book a phone or video meeting with their specialist instead of coming in.
Hear it on your phone
Request a demo call and the agent phones you, set up for credit unions like yours.