Client crew orders for tomorrow's 6 a.m. start
A plant manager needs six general labourers for tomorrow's 6 a.m. shift and calls at 7 p.m. The order is open in your system before he hangs up, and filling starts that night.
A client calls to order workers, extend an order or report a no-show.
Takes the site, role, headcount, start time, gear and contact, opens the order.
An order ready to fill, and the account manager told right away.
How it works
- Knows the client
By number and contact name, with the sites, the usual roles and the bill rates on file.
- Takes the order
Which site, which role (general labour, picker-packer, forklift, machine operator), how many, what date, what start time, how long.
- Gets the site details
Who workers report to, which door, safety gear, dress code, parking, and whether it's the same as last time.
- Opens it
The order goes into your staffing system with every detail, ready for shift offers to start.
- Flags same-day trouble
A no-show this morning or a crew needed in two hours goes to the account manager by warm transfer.
- Confirms with the client
A text with the order number and what was taken down. She never promises the order will be filled; the coordinator confirms names.
Example call
- CustomerHi, it's Glen at Maplecrest Foods in Mississauga. I need six general labourers for tomorrow at 6.
- AI agentHi Glen. Same as last week, the sanitation line, reporting to Gail at door 4?
- CustomerSame line, but report to Victor this time. Gail's off.
- AI agentVictor at door 4, got it. Steel-toes, hairnets and hi-vis as usual, 6 to 2:30, and for how many days?
- CustomerTomorrow through Friday.
- AI agentI've opened the order for six, tomorrow to Friday. Our coordinator will text you the names tonight. Is there anything different about the work this week?
- CustomerNo, same as always.
After the call: An order for six general labourers at Maplecrest Foods, three days, report to Victor at door 4, opens at 7:04 p.m. Shift offers to workers who've been on that line start right away, and the account manager has a note.
What your team gets
- Orders opened with site, role, headcount, gear and contact
- Repeat orders taken in a minute from what's on file
- Same-day emergencies warm-transferred to the account manager
- An order number texted to the client
- Evening orders ready to fill the same night
Questions
Does it tell the client the order is filled?
No. It opens the order and says the coordinator will confirm names. She never promises a headcount.
Can it take a new client's order?
It takes the details and books the account manager, who sets up the client and rates first.
What about a no-show this morning?
It's warm-transferred to the account manager, or the coordinator on call before the office opens.
Hear it on your phone
Request a demo call and the agent phones you, set up for staffing agencies like yours.