Inbound: the customer calls

Deck and shed permit questions, inspections booked

"Do I need a permit for this?" is the building department's most common call. The agent answers it from your own rules, tells applicants where their permit stands, and books the inspection on the right day.

When it starts

A homeowner or contractor asks about a permit, an application or an inspection.

What the agent does

Applies your permit rules to their project, reads application status, books the inspection.

What your team gets

Fewer calls for the inspector, and inspections on the schedule with the permit number.

How it works

  1. Hears the project

    A deck, a shed, a basement apartment, a pool, a garage. Size, height off the ground and whether it's attached to the house.

  2. Applies your rules

    Your building department's written thresholds, like a deck more than 60 centimetres off the ground or a shed over 10 square metres. It never guesses a rule you haven't given it.

  3. Explains the steps

    What drawings to submit, how to apply online, the fee from your schedule, and how long reviews usually take.

  4. Reads the status

    For an open application: received, under review, waiting on drawings, issued. From the permit file, by permit number or address.

  5. Books the inspection

    Footing, framing, insulation or final, on an open slot in the inspector's route for that area, with a text confirmation.

  6. Sends the rest to the inspector

    Zoning questions, setbacks and anything unusual go to the building department as a callback with the details.

Example call

  1. CustomerDo I need a permit to build a deck, or is mine too small to count?
  2. AI agentLet's check. Will it be attached to the house, and how high off the ground is the highest part of the deck?
  3. CustomerAttached at the back door. Maybe a metre off the ground at the far end.
  4. AI agentThen yes, in Cedar Ridge a deck more than 60 centimetres off the ground needs a permit, attached or not. You apply online with a site plan and a simple drawing. The fee is 150 dollars.
  5. CustomerOkay. How long does it take?
  6. AI agentUsually about two weeks once the drawings are in. When it's issued, you'll book a footing inspection before you pour. I'll text you the link to apply and the drawing checklist.
  7. CustomerGreat, thanks.

After the call: The homeowner got the application link and checklist by text. Three weeks later he called back with his permit number and booked the footing inspection for the Thursday the inspector covers his area.

What your team gets

  • Permit questions answered from your department's written rules
  • Application status read from the permit file
  • Inspections booked on the inspector's route, with the permit number
  • Zoning and setback questions passed as a callback with details
  • Fewer calls to inspectors while they're on site
Set up with you: The team writes your permit thresholds and fees into the agent with your chief building official, sets up a connection to your permitting software, such as Cloudpermit or CityView, and the inspection schedule, and sets which areas each inspector covers.

Questions

Will it tell people they don't need a permit when they do?

It applies only the rules your building department wrote. If a project doesn't fit them cleanly, it says the inspector will confirm and books a callback.

Can contractors book inspections too?

Yes. With the permit number, they can book, move or cancel an inspection, and the homeowner on the permit gets a copy of the confirmation.

Can it answer zoning questions?

Simple ones you've written down, like fence heights. Anything about setbacks, variances or what a lot is zoned for goes to the planning desk.

Hear it on your phone

Request a demo call and the agent phones you, set up for municipal offices like yours.

Get a demo call