What the agent handles
- Books installs and service visits
- Troubleshoots false alarms
- Takes camera system quotes
- Routes monitoring questions
- Sends visit confirmations
Trades and industrial
AI receptionist for security and alarm systems
Handles alarm, camera and access control calls, books installs and service visits, and routes false alarm and monitoring questions to the right team.
CallerMy alarm keeps going off at night and there's nobody there.
CallerWe're opening a new store and need cameras and a keypad before the fifteenth.
CallerI forgot my alarm code and the panel is beeping at me.
Where calls go
ServiceInstallationsMonitoringSales
Warm transfer: When a caller's alarm is sounding and they can't disarm it, the agent warm-transfers to the monitoring team to verify them.
What it books
Installations and service calls
Why security and alarm companies miss calls, and what an AI receptionist changes
Most alarm and security dealers are small teams. The techs are up a ladder running cable for a camera, or inside a panel closet with a meter, and the person who should be answering the phone is also doing quotes and billing. The calls are a mix: a keypad chirping about a low battery at 3 a.m., a store owner who needs cameras before opening day, a homeowner whose alarm keeps tripping with nobody home. Each one feels urgent to the caller.
A RealVoice AI receptionist for security companies books installs and service visits and sorts the rest. It asks which system the caller has, which zone or sensor keeps tripping, what the keypad shows, and whether pets or a new heater could be setting off a motion detector. It walks callers through the steps you approve, like silencing a trouble beep, and it takes camera and access control quotes with the number of cameras, indoor or outdoor, how many days of recording and how many doors.
Anything involving a live alarm goes to people. When an alarm is sounding and the caller can't disarm it, the agent warm-transfers them to your monitoring team to verify who they are. The agent never gives out codes, never disarms or arms a system, never cancels a police or fire dispatch and never tells a caller whether their signal reached the monitoring station.
Example call, start to finish
- CallerHi, it's Lina at Rosewood Bakery in Mississauga. Our alarm has gone off at night three times this week and there's never anyone there.
- AI receptionistThat's frustrating, Lina, especially at that hour. Do you know which zone it says on the keypad when it goes off?
- CallerZone 4, I think. That's the back room near the ovens.
- AI receptionistThanks. A motion sensor near equipment that cycles on and off at night is something our service tech will want to look at. I can book a visit Tuesday at 10 or Wednesday at 2. Which is better?
- CallerTuesday. And while I've got you, we're opening a second location in Oakville next month. We'll need cameras and an alarm there too.
- AI receptionistCongratulations. I've booked the service call for Tuesday at 10. For Oakville, roughly how many cameras are you thinking, and when does the store open?
- CallerMaybe six cameras, and we open on the fifteenth.
- AI receptionistGot it. I'll send that to Mark on our sales team with your opening date so he can call you this week about a quote. You'll get a text confirming Tuesday now.
After the call: The service visit is in the RealVoice schedule with zone 4 and the ovens noted for the tech. Mark gets a text and an email with the Oakville lead, six cameras and the opening date, and the summary and recording are kept in the portal.
How it fits your day
- Overnight trouble beeps
- Low-battery chirps and trouble codes in the middle of the night get the silencing steps you've approved and a service booking, without waking your techs.
- Store openings and renovations
- Businesses that need cameras, alarms and keypads before a set date are taken through your quote questions and sent to sales with the deadline flagged.
- Service calls
- Offline cameras, dead keypads and false alarms are booked as service visits with the zone, device and symptoms written down for the tech.
- Monitoring questions
- Call list changes, verification and anything about a live alarm are routed to your monitoring team instead of being handled by the agent.
Your software
Today it books installations and service calls into the RealVoice schedule in the portal, keeps every call summary and recording there, and texts customers a visit confirmation. If your company runs SedonaOffice, ServiceTitan, Jobber or Housecall Pro, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A small commercial camera and alarm install might be worth $6,000, and it usually brings a monitoring contract that keeps paying for years. If two new-business calls a week go unanswered and one in four of those would have signed, that is more than two dozen installs and monitoring accounts a year going to another dealer. The missed-call calculator on our homepage lets you plug in your own install value.
Questions security and alarm companies ask
Will it give out alarm codes or disarm a system?
Never. Anyone asking for a code or trying to disarm a sounding alarm is warm-transferred to your monitoring team, who verify the caller themselves.
Can it tell if an alarm signal reached the monitoring station?
That one stays with people on purpose. Anything about a live alarm signal is routed to your monitoring team, who verify the caller first, and if they're busy it takes a detailed message marked urgent.
Can it help with a low-battery chirp?
Yes, using the steps you give it for the panels you install. If the beep won't stop, it books a service call.
Can it quote camera systems?
It collects what your sales team needs: number of cameras, indoor or outdoor, recording days, remote viewing and access control doors. Pricing stays with your salesperson unless you give it a standard package price.
Can an AI answer my alarm company's phones overnight?
Yes. Callers reach a calm voice at any hour, routine problems are booked for the morning, and anything involving a live alarm goes to your monitoring team.
Hear it as your own security company's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.