What the agent handles
- Books in-home measures
- Books showroom appointments
- Answers product suitability questions
- Schedules installation crews
- Confirms install dates by text
Trades and industrial
AI receptionist for flooring
Books showroom visits and in-home measures, answers product suitability questions, and schedules installs around other renovation work.
CallerWe need new floors on the main level, can someone come measure?
CallerIs vinyl plank okay in a basement? It gets a little damp down there.
CallerOur install was booked for Monday but I haven't heard anything.
Where calls go
Showroom salesMeasuringInstallersScheduling
Warm transfer: When a customer calls about a problem with a recent install, like lifting boards or gaps, the agent warm-transfers to the installation manager.
What it books
Measures, showroom visits and installs
Why flooring companies miss calls, and what an AI receptionist changes
Flooring stores lose calls on Saturdays, when the showroom is full of couples holding samples up to the light and the one salesperson on the floor is cutting a carpet remnant. During the week the measure tech is in a basement with a laser and the installers are on their knees with a tapping block. Customers asking "is my install still on for Monday?" call three times, and new buyers who get voicemail walk into the next store.
A RealVoice AI receptionist for flooring companies books in-home measures and showroom appointments, and it asks the right questions first: which rooms, a rough square footage, whether it's a concrete basement or a plywood subfloor, what flooring is coming up, whether there are stairs, pets or in-floor heat. It answers suitability questions from your own product information, such as which vinyl plank you recommend below grade, or engineered versus solid hardwood over a slab, and it texts customers their install date as a confirmation.
Problems with a finished install, like lifting boards, gaps or a seam that's opening, go to your installation manager by warm transfer with the job details read out first. Once it's connected to your store's inventory system during setup, it can tell a caller whether a product is in stock and whether their material has arrived for the install. It doesn't diagnose moisture and doesn't quote an installed price per square foot you haven't given it.
Example call, start to finish
- CallerHi, our install was booked for Monday but nobody's called to confirm and I'm getting nervous.
- AI receptionistI can check that for you. What's the last name on the order?
- CallerNguyen, in Stonebridge in Saskatoon. It's vinyl plank for the basement.
- AI receptionistThanks, Ms. Nguyen. I see your basement install on Monday at 8 a.m. with Curtis's crew. I'll text you that confirmation now.
- CallerGreat. I should mention we had a bit of water down there in April after the snow melted. Is that a problem?
- AI receptionistThat's worth Curtis knowing before Monday. I'm not able to judge the moisture myself, so I'll flag it for the installation manager. He may want to check the slab before the crew starts. Is this number the best one for him to call?
- CallerYes, this cell.
- AI receptionistDone. You'll get the confirmation text in a moment, and the installation manager will call you about the water before Monday.
After the call: The customer gets her install confirmation by text. The installation manager gets a text and an email flagging the spring water in the basement, so the slab can be checked before the crew arrives, and the call summary and recording sit in the RealVoice portal.
How it fits your day
- Saturday in the showroom
- While your staff work the floor, phone callers are booked for a showroom visit or an in-home measure instead of hearing the voicemail greeting.
- Measure days
- Measures are booked with the details your tech needs, including subfloor, stairs and what has to be removed, so nobody arrives without the right tools.
- Install week
- Customers asking about their install date get it read back from the RealVoice schedule and texted to them, which takes those calls off your scheduler.
- Before the holidays
- In October and November, everyone wants new floors before they host. The agent fills measure slots and keeps a note of each customer's deadline.
Your software
Today it books measures, showroom visits and installs into the RealVoice schedule in the portal, keeps every call and recording there, and texts customers a confirmation. If your store runs RFMS, JobNimbus, Jobber or Housecall Pro, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
Seven hundred square feet of engineered hardwood on a main floor, supplied and installed, can easily be a $10,000 sale. If four measure requests a week go to voicemail and one of them would have bought, that is about fifty main-floor jobs a year walking into another showroom. Use the missed-call calculator on our homepage to try your own average ticket.
Questions flooring companies ask
Can it check if a product is in stock?
Yes. During setup, the team links it to your inventory or order system, so it checks the product, colour and quantity the caller asks about and says whether it's on hand or on order. Special orders from a supplier go to your showroom staff to confirm.
Will it tell customers which floor suits a basement or bathroom?
Yes, from the product guidance you give it. If a question goes past what you've told it, such as a moisture reading, it says so and books a measure.
Can it move an install date?
It can offer another open time in the RealVoice schedule if your rules allow it, or pass the request to your scheduler. It never moves a crew without your say.
How are complaints about an install handled?
Calls about lifting boards, gaps or squeaks are warm-transferred to the installation manager with the customer's name and job details. If nobody's free, a detailed message goes out right away.
Can an AI book flooring measures when the store is closed?
Yes. Evening and Sunday callers can book a measure or a showroom visit into your open times, and they get a text confirming it.
Hear it as your own flooring company's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.