What an AI agent does for an IT support company.
Five calls that decide whether a client renews, from the first call after a bad experience elsewhere to the follow-up that closes a ticket properly. Pick one to see it step by step.
Offices fed up with their current IT provider
New business calls answered on the first ring and booked for an assessment.
See how it works →02InboundNew hire laptops and accounts ready for Monday
Onboarding requests taken with the start date, role and equipment, then booked.
See how it works →03InboundPrinters, lockouts and Outlook problems logged as tickets
Everyday help desk calls become complete tickets with the error and the device.
See how it works →04InboundOffice-wide outages and phishing clicks paged to on-call
When a whole office is down or someone clicked a bad link, an engineer is on the line.
See how it works →05OutboundFixes confirmed with the user before the ticket closes
Calls the user after a fix to make sure it's really working, then closes or reopens.
See how it works →One client office, signed to renewed
How the five fit together for a twenty-seat office on a monthly agreement.
- 1Fed up with their old ITOffices fed up with their current IT provider
- 2First new hire startsNew hire laptops and accounts ready for Monday
- 3Monday printer jamPrinters, lockouts and Outlook problems logged as tickets
- 4Internet down, link clickedOffice-wide outages and phishing clicks paged to on-call
- 5Fix confirmed, ticket closedFixes confirmed with the user before the ticket closes
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