Drying-day progress calls to the homeowner
Five days of fans and dehumidifiers is a long time to live with. The agent calls with each day's readings in plain words, keeps the equipment switched on, and books the day it all comes out.
A tech logs the day's moisture readings on an active drying job.
Calls the homeowner with the progress, checks the equipment is running, books the next visit or the pull-out.
Fewer worried calls to the project manager, and no drying day lost to a switched-off dehumidifier.
How it works
- Reads the day's log
After the tech's visit, it sees which rooms are dry, which walls are still high, and the tech's note for the homeowner.
- Calls with the progress
"The basement walls are almost there, the subfloor under the laundry room needs another day." Plain words, no jargon about grains or readings unless they ask.
- Checks the equipment
Are all the units still running, has a breaker tripped, is a fan in the way. A homeowner who turned off a noisy unit hears kindly why it needs to stay on.
- Books the next visit
The next reading visit or the pull-out day, at a time someone will be home to open up.
- Flags anything new
A new stain on the ceiling, a smell, water back on the floor. That goes to the project manager right away, with the homeowner's words.
- Points to the rebuild
On the last drying day, it tells them the estimator will be in touch about putting things back, so they know what comes next.
Example call
- AI agentHi Mr. Fenwick, it's Emma from Kempenfelt Restoration. Calling with today's update on the basement, is now okay?
- CustomerSure. Is it nearly done? The noise is driving my wife crazy.
- AI agentI understand, it's a lot. Paolo's readings today show the kitchen is dry. The basement walls still have about a day to go.
- CustomerOkay. Honestly, we switched off the one by the stairs last night so we could sleep.
- AI agentThat's fair. That one is pulling water out of the wall right by the stairs, so it does need to run overnight. Could you leave it on tonight? It may save a day.
- CustomerAlright, we'll put it back on.
- AI agentThank you. If tomorrow's readings look good, the crew could pull everything out Friday at 10. Would someone be home?
- CustomerYes, I'm home Friday.
After the call: Friday 10:00 is booked as the pull-out visit, pending tomorrow's readings, and Paolo has a note that the stairwell unit was off overnight and is back on.
What your team gets
- A progress call to the homeowner on every drying day
- Switched-off and tripped equipment caught the same day
- Pull-out visits booked when someone is home
- New stains, smells or water flagged to the project manager
- Every update logged on the job for the adjuster's file
Questions
Will it promise when the drying is done?
It says what today's readings show and what the tech expects. The pull-out is booked only when the tech says the job is dry.
Can the homeowner ask questions about the readings?
Yes. It explains the tech's notes in plain words, and anything deeper goes to the project manager.
What if they want the equipment gone now?
It explains why the units are still needed, and if they still want them out, it passes the request to the project manager to call them.
Hear it on your phone
Request a demo call and the agent phones you, set up for water and fire restoration like yours.