Mould and smoke odour assessments booked
A musty smell or a dark patch behind the dresser is worrying, and people call in the evening when they notice it. The agent listens, asks the questions your assessor asks, and books the visit, without scaring anyone or guessing at what it is.
A homeowner, landlord or buyer calls about a smell, a stain, visible growth, or smoke odour that won't leave.
Asks where, how large and what happened before, books the assessment, and sends what to expect.
An assessment on the schedule with the room, the size and the history of leaks or fire.
How it works
- Listens first
Where they see it or smell it, how long it's been there, and what worries them. People often call about a baby's room or an elderly parent, and it goes gently.
- Asks about the history
A past leak, a flood, a roof problem, a kitchen fire, a house that sat empty. Your assessor wants to know before the visit.
- Gets a sense of size
A patch the size of a hand, a whole wall, the whole basement. It notes it on the booking so the right person goes.
- Books the assessment
An open time with your assessor, with notes on access, pets, and whether the home is being sold.
- Sends what to expect
A text with the time, what the assessor does, and your approved lines on what to leave alone until then.
Example call
- CustomerWe just moved in and there's a smell in the back bedroom closet. Kind of musty. There's a dark spot on the wall behind the shoe rack.
- AI agentThat's not what you want in a new house. About how big is the spot, would you say?
- CustomerMaybe the size of a dinner plate.
- AI agentThanks. Do you know if there's been a leak there, maybe a bathroom on the other side or the roof above?
- CustomerThere's an ensuite right behind it, actually.
- AI agentThat's helpful, our assessor will look at that wall first. I have Thursday at 1 or Friday at 9. Which suits you?
- CustomerFriday at 9.
- AI agentYou're booked. Until then, it's best to leave the spot alone rather than scrubbing it. I'll text you the details now.
After the call: Friday 9:00 is booked with the assessor, with "plate-sized dark spot in back bedroom closet, ensuite on the other side, new owners" in the notes, and the homeowner has a text with what to expect.
What your team gets
- Assessments booked with the room, size and history of the area
- Past leaks, floods and fires noted before the visit
- Large or sensitive jobs flagged so the right assessor goes
- Homeowners texted what to expect and what to leave alone
- Calls recorded and searchable in the portal
Questions
Will it say whether the mould is dangerous?
No. It books the assessment and reads only the lines you approve. What it is and what to do about it come from your assessor.
Can it quote the assessment?
If you charge a set fee for an assessment, it gives that fee. Remediation pricing comes after the visit.
Does it handle smoke odour after a small fire?
Yes. It asks which rooms smell, whether the fire department attended, and whether there's soot, then books the assessment.
Hear it on your phone
Request a demo call and the agent phones you, set up for water and fire restoration like yours.