What the agent handles
- Books new patient intakes
- Schedules regular adjustments
- Explains the first-visit process
- Answers benefits coverage questions
- Sends intake forms by email
Health and wellness
AI receptionist for chiropractors
Keeps the adjustment schedule full, books first visits with the longer intake time they need, and answers coverage questions from the clinic's own policies.
CallerMy neck locked up this morning and I can't turn my head. Anything open today?
CallerWhat happens at the first appointment? Do I need X-rays?
CallerCan I come in twice this week instead of once? I've got a tournament.
Where calls go
Front deskChiropractorsBillingMassage therapy
Warm transfer: If a caller describes numbness, weakness or pain after a fall, the agent warm-transfers to the chiropractor to decide whether they should come in or be seen elsewhere.
What it books
Initial assessments and adjustments
Why chiropractors miss calls, and what an AI receptionist changes
A chiropractic office runs on short, frequent visits, so the schedule turns over every fifteen minutes and the phone never gets a rest. The chiropractor moves from table to table, the front desk is rebooking the patient leaving while greeting the one arriving, and calls pile up between 7 and 9 a.m. and again after work, when people with a locked-up neck or a sore lower back try to get in the same day. When the line rings out, that patient finds an office that picks up.
A RealVoice AI receptionist answers those calls on the first ring and keeps the adjustment schedule full. It books first visits with the longer intake time they need and explains what happens at that appointment, from the health history to whether your office takes X-rays on site or refers out. It sets regular adjustments around a patient's work week, answers benefits questions from your own policies, such as the receipts patients submit and whether you direct-bill, and emails intake forms so the first visit starts on time.
It never recommends a treatment plan or says whether a symptom is safe to adjust. If a caller describes numbness, weakness or pain after a fall, it warm-transfers to the chiropractor with a private summary, so the chiropractor decides whether the patient should come in or be seen elsewhere. At a multidisciplinary clinic, massage bookings go to the right therapist's schedule, not the chiropractor's.
Example call, start to finish
- CallerHi, my neck locked up this morning and I can't turn my head to the left. Do you have anything today?
- AI receptionistThat sounds painful. Have you been to our office before?
- CallerNo, first time. A friend in Dartmouth recommended Dr. Leblanc.
- AI receptionistThanks. First visits with Dr. Leblanc are forty-five minutes, because he does a full history and exam before any adjustment. I have 12:30 today or 5:45. Before I book, did this start after a fall or an injury, and is there any numbness or tingling in your arms?
- CallerNo fall, I just slept funny. But my right hand's been tingling a bit since yesterday.
- AI receptionistThanks for telling me. I'd like Dr. Leblanc to hear about the tingling before he sees you. Please hold a moment while I put you through.
- AI receptionist(privately, to Dr. Leblanc) New patient, neck locked since this morning, no fall, tingling in the right hand since yesterday. She's asking for today. Connecting now.
After the call: Dr. Leblanc decides on the call whether to see her at 12:30 or send her elsewhere first. If he books her, she gets a confirmation text and the intake form by email. The call summary, with the tingling noted, and the recording are saved in the RealVoice portal.
How it fits your day
- Same-day pain calls
- People who wake up with a stiff neck or a tweaked back call early. The agent books them into today's openings, or onto a short-notice list when the day is full.
- Regular adjustment patients
- Weekly and monthly patients rebook, swap days around a hockey tournament or a shift change, and add an extra visit without waiting for the desk.
- End of the plan year
- Late in the year, patients call to use what's left of their chiropractic coverage before it resets. Those calls are booked during the busiest weeks instead of left on voicemail.
- Evenings and Saturdays
- After-hours callers get answers about first visits, parking and what to wear, and their bookings are waiting when the office opens.
Your software
Today it books initial assessments and adjustments into the RealVoice schedule in the portal, with the right visit length for each, and texts every patient a confirmation. If your office runs ChiroTouch, Jane, Noterro or Practice Perfect EMR, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
Chiropractic income comes from repeat visits more than single ones. A new patient who settles into care might come in weekly for two months and monthly after that, and many stay for years and bring their family. Missing two new-patient calls a week, with one of them booking elsewhere, means about fifty fewer new patients in a year, each with a long run of visits behind them. At $50 to $70 an adjustment, the homepage missed-call calculator will show what those lost care plans add up to for your office.
Questions chiropractors ask
Can it book a first visit differently from an adjustment?
Yes. You set the length and rules for each visit type, so a new patient gets the full intake slot, re-exams land when you want them, and regular adjustments use the short slot.
Will it tell callers whether chiropractic can help their problem?
No. It explains what happens at a first visit and leaves the clinical decision to the chiropractor. Callers who mention numbness, weakness or a recent fall are put through to the chiropractor before anything is booked.
Does it answer X-ray questions?
It tells callers your office's own approach, for example that X-rays are taken only when the chiropractor decides they're needed, or that you refer to an imaging clinic. It doesn't guess whether a caller will need one.
Can it explain what my patients' benefits cover?
It explains what you give it: whether you direct-bill, what your receipts show and what patients usually need for a claim. Every plan's maximum is different, so it suggests the patient check theirs and never promises coverage.
What happens when I'm adjusting and someone needs me?
Calls that meet your rules are warm-transferred to you or your associate with a short private summary first. If you're mid-adjustment and don't answer, the message reaches you by text and email straight away.
Can it handle a multidisciplinary clinic?
Yes. Chiropractic, massage and any other services each get their own schedule and rules, so a caller asking for a massage is booked with a therapist and an adjustment patient with the chiropractor.
Hear it as your own chiropractic office's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.