What the agent handles
- Books hearing tests and fittings
- Speaks slowly and repeats clearly
- Troubleshoots battery and cleaning issues
- Schedules repairs and adjustments
- Explains funding and coverage options
Health and wellness
AI receptionist for hearing clinics
Books hearing tests and hearing aid fittings, patiently walks callers through battery and cleaning questions, and arranges repairs and follow-ups.
CallerMy hearing aid stopped working and I can't hear a thing on my left side. Can you help?
CallerMy wife says I've got the TV too loud. How do I get a hearing test?
CallerHello? Sorry, can you speak up a bit? I'm calling about my appointment.
Where calls go
Front deskAudiologistsHearing instrument specialistsRepairs
Warm transfer: If a caller reports sudden hearing loss in one ear, the agent warm-transfers to the audiologist right away instead of booking a routine test.
What it books
Hearing tests, fittings and follow-ups
Why hearing clinics miss calls, and what an AI receptionist changes
Hearing clinic callers are not like other callers. Many are older, many are phoning because they can't hear well, and some have a hearing aid that just died on them. They need someone who speaks slowly, doesn't rush and will happily repeat the date twice. The front desk is also fitting domes, changing wax guards and handing back repaired aids, so a caller who needs three minutes of patience often gets a hurried thirty seconds, or a voicemail greeting they can barely make out.
A RealVoice AI receptionist answers every call in a slow, clear voice, repeats times and dates whenever asked, and never sounds impatient. It books hearing tests, hearing aid consultations and fittings, and the adjustment visits that follow a new fitting. It walks callers through the simple fixes your clinic approves, such as a fresh battery, a new wax filter or checking that a rechargeable aid is seated in its charger, and books a repair visit when that doesn't work. It explains the funding programs you tell it about, such as provincial assistive device programs or veterans' coverage, without promising anyone qualifies.
Sudden hearing loss in one ear is never booked as a routine test. The agent warm-transfers to the audiologist right away with a short private summary, and if nobody can take it, follows your instructions for where the caller should go. It doesn't recommend a hearing aid model or quote prices you haven't given it. With your patient records connected during setup, it can read out the warranty date on file, while whether a repair is covered stays with your staff.
Example call, start to finish
- CallerHello? My hearing aid stopped working this morning and I can't hear a thing on my left side.
- AI receptionistI'm sorry, that's frustrating. I'll speak slowly. Does your hearing aid charge in a stand, or does it take small batteries?
- CallerBatteries. I put a new one in. Still nothing.
- AI receptionistThank you. Sometimes the little white wax filter at the tip gets blocked. Can you see a small white dot where the sound comes out?
- CallerI don't have my glasses on. My son Daniel is here, he's looking. ... He says it's full of gunk.
- AI receptionistThen a new filter may fix it. Daniel can bring it in any time between 1 and 4 today and the front desk will change it while he waits. As a backup, I can book a repair check with Kim on Tuesday at ten in the morning. Shall I?
- CallerYes, Tuesday at ten. Write that down for me, would you?
- AI receptionistI'll text it to this number, and I'll say it once more: Tuesday, at ten in the morning, with Kim. If the new filter fixes it today, call us and we'll cancel it for you.
After the call: The repair check shows in the RealVoice schedule under Kim, the caller gets a text with the time in plain words, and the front desk sees a note that the son is bringing the aid in for a filter change today. The summary and recording are in the portal.
How it fits your day
- Dead-aid mornings
- Hearing aids fail overnight or after a trip into the shower. Early callers get your approved battery and filter checks first, then a repair visit or a drop-in time.
- New fittings
- In the weeks after a fitting, patients call about whistling, sore ears or a muffled sound. Those calls become adjustment visits with the clinician who fitted them.
- First-time test enquiries
- Spouses and adult children often make the first call. The agent explains what a hearing test involves and how long it takes, then books it with the person being tested named on the booking.
- At the caller's pace
- Every call goes as slowly as the caller needs, with times repeated aloud and then sent by text, so the appointment is in writing as well as spoken.
Your software
Today it books hearing tests, fittings and follow-ups into the RealVoice schedule in the portal, and texts every patient the time and date in plain words. If your clinic runs Sycle, Blueprint OMS, Auditdata or TIMS for Audiology, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A hearing test is often the first step toward a pair of hearing aids, one of the larger purchases an older patient makes, followed by years of cleanings, adjustments and battery visits. If two first-time callers a week reach voicemail and one of them books at the chain clinic in the mall instead, that is roughly fifty fittings a year lost before the test is ever done. With a pair of aids often running $4,000 or more, the missed-call calculator on our homepage is worth a few minutes with your clinic's real numbers.
Questions hearing clinics ask
Can it talk with callers who are hard of hearing?
Yes. It speaks slowly and clearly, repeats anything the caller asks for, and confirms every booking by text so the details are written down. You can set the voice and pace to suit your patients.
Can it troubleshoot a hearing aid over the phone?
It goes through the simple checks you approve, such as battery, wax filter, charger and volume, and stops there. If those don't work, it books a repair or a drop-in time; it never suggests opening or adjusting the device.
What happens if someone reports sudden hearing loss?
That's treated as urgent. It warm-transfers to the audiologist right away with a short summary, and if nobody answers it follows your instructions and sends the message at once.
Can it explain funding for hearing aids?
It explains the programs and coverage you list, such as government assistance and veterans' benefits, and the paperwork patients usually bring. It doesn't decide whether someone qualifies.
Can a family member book a test for a parent?
Yes. It books the test in the patient's name, notes who made the call and which number to text, and can send the confirmation to both.
Will older patients know it's an AI?
Some will ask, and it tells them honestly. What most notice is that it's patient and never hurries them along.
Hear it as your own hearing clinic's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.