What the agent handles
- Takes home, auto and business quotes
- Logs policy change requests
- Handles proof-of-insurance requests
- Takes first notice of loss
- Books renewal reviews
Legal, finance and professional
AI receptionist for insurance brokers
Takes quote requests for home, auto and business coverage, logs policy changes and proof-of-insurance requests, and gets claims to a licensed broker quickly.
CallerI just bought a new car and I'm picking it up tomorrow. Can I get it added?
CallerWater came through the basement last night. How do I start a claim?
CallerMy renewal went up a lot and I don't understand why.
Where calls go
Personal linesCommercial linesClaimsAccounts
Warm transfer: When a client calls to report a claim, like a flooded basement or a car accident, the agent warm-transfers to a licensed broker to take it from there.
What it books
Quote reviews and renewal meetings
Why insurance brokers miss calls, and what an AI receptionist changes
A brokerage phone line carries every kind of call at once. Someone picking up a new car tomorrow wants it added today, a contractor needs a certificate of insurance before a job starts Monday, a homeowner is standing in a wet basement, and a client is upset about a renewal that went up. Licensed brokers can take one call at a time, and the busiest hours are lunch and the hour after work, exactly when clients are free to call.
A RealVoice AI receptionist answers each of those callers and gets them to the right desk. For a quote it collects what your brokers ask first: address, year built and roof age for a home, vehicles and drivers for auto, operations and number of employees for a small business. Policy change requests such as a new vehicle, a new address or an added driver are written up with the effective date. Requests for pink slips, proof of insurance for a lender or a certificate for a general contractor go to the right team with the details attached.
It never binds coverage, tells a caller they're covered, or explains why a premium changed. Those answers come from a licensed broker. Claims are treated as urgent: a client reporting a flooded basement, a break-in or an accident is warm-transferred to a broker with a private summary, and after hours the agent gives them the insurer's claims line from your list and sends the broker a message for the morning.
Example call, start to finish
- CallerHi, I'm picking up a new RAV4 tomorrow morning and I need it on my policy before I drive it off the lot.
- AI receptionistA broker has to make that change, so I'll get the details to our personal lines team now. Can I have your name and the address on the policy?
- CallerMarie-Claude Roy, 18 Fairview Road in Barrie.
- AI receptionistThanks, Ms. Roy. Is the RAV4 replacing a vehicle on your policy, or is it an addition?
- CallerReplacing the Civic. Oh, and my son just got his G2. He'll be driving it sometimes, and the dealer wants a pink slip.
- AI receptionistAdding a new driver is something the broker will want to go over with you. Jason is free, so I'll put you through with everything noted.
- AI receptionist(privately, to Jason) Marie-Claude Roy, 18 Fairview Road in Barrie. Replacing her Civic with a new RAV4 she picks up tomorrow morning, the dealer needs a pink slip, and she wants to add her son, newly licensed with a G2. Transferring now.
After the call: Jason picks up already knowing about the vehicle swap, the pickup time, the pink slip and the new driver. Had he been busy, the same summary would have gone to the personal lines team by text and email at once. The recording and summary are saved in the RealVoice portal under the client's name.
How it fits your day
- Lunch hour and after five
- Clients call about changes on their breaks and on the drive home. Quotes, changes and proof-of-insurance requests are taken down in full, so brokers start the next morning with complete details.
- Storms and freeze-ups
- After a windstorm, a flash flood or a January pipe burst, claim calls arrive together. Every caller is answered and the urgent ones reach a broker first.
- Renewal notices
- Renewals bring calls about increases. The agent doesn't explain the premium; it books a renewal review with the client's broker or takes a callback note.
- Certificates for contractors
- Trades needing a certificate of insurance for a job site have the request logged with the certificate holder's name and the job start date, and commercial lines hears about it right away.
Your software
Today it books quote reviews and renewal meetings into the RealVoice schedule in the portal, keeps every call summary and recording there, and texts clients a confirmation. If your brokerage runs Applied Epic, Power Broker, The Broker's Workstation (TBW) or Applied CSR24, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
Home and auto together make up a sizable yearly premium, and a household that bundles both with a broker tends to renew for years, which is what a brokerage's commission income rests on. If four quote calls a week ring out at lunch and one in four of those callers would have moved their policies to you, that's roughly fifty households a year insured somewhere else. Run it with your own average commission per household in the missed-call calculator on our homepage.
Questions insurance brokers ask
Can it bind coverage or add a vehicle?
No. It collects the details and the effective date and gets them to a licensed broker, by warm transfer or by text and email. It tells the caller plainly that a broker has to confirm the change.
How does it handle a claim call?
It asks what happened, when and where, and whether anyone is hurt, then warm-transfers to a broker. After hours it gives the insurer's claims number from your list and alerts the broker for the morning. Clients can text photos of the damage to your office number, and they're saved with the call in the portal.
Can it send pink slips or certificates?
Yes, for documents already on file. As part of setup, the team connects it to your brokerage management system, so it can text a client a copy of their current pink slip or proof of insurance. A new vehicle, a new certificate holder or any change to coverage still goes to a broker, with who needs the document and by when, so the client isn't asked twice.
Will it take quote information?
Yes. It asks your intake questions for home, tenant, condo, auto and small-business quotes, and books a quote review if you prefer to go over options by phone or in person.
What does it say when a client is angry about a renewal?
It listens, doesn't argue or explain the increase, and books a renewal review with their broker or takes a detailed callback note marked with the renewal date.
Hear it as your own insurance brokerage's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.