What the agent handles
- Books sweeps and inspections
- Explains inspection report options
- Schedules liner and cap repairs
- Sends prep instructions before visits
- Takes waitlist requests in fall
Home services
AI receptionist for chimney sweeps
Books sweeps and inspections before wood-burning season, and explains what the visit involves so homeowners can have the fireplace or stove ready.
CallerWe just bought a place with a wood stove and the insurance company wants an inspection.
CallerThere was a lot of smoke coming back into the room last night, is our chimney blocked?
CallerDo you do the sweep from the roof or inside? We've got a pretty steep roof.
Where calls go
SchedulingSweep crewsRepairs and installsOffice
Warm transfer: If a caller heard a roaring sound in the flue and suspects a chimney fire, the agent tells them to stop using it and warm-transfers to the lead technician.
What it books
Sweeps, inspections and repairs
Why chimney sweeps miss calls, and what an AI receptionist changes
A chimney sweep's year is lopsided. From September until the first hard frost, everyone with a fireplace, wood stove or insert wants a sweep before they light it, and new homeowners need an inspection because their insurer asked. The sweep is on a roof or with their head in a firebox, covered in soot, and the phone in the van rings unanswered while the fall calendar fills up for someone else.
A RealVoice AI receptionist for chimney sweeps books sweeps and inspections with the details that change the job: open fireplace, insert or freestanding stove, how much wood was burned last winter, when it was last swept, roof pitch and height. It explains the inspection levels and what the written report includes, sends prep instructions like letting the appliance cool for a day and clearing the hearth, and keeps a waitlist when the fall is booked solid.
It doesn't tell anyone their chimney is safe to use. A caller describing a roaring sound in the flue or a red-hot stovepipe is told to stop using it and call 911 if there's any fire or smoke, then warm-transferred to your lead technician. Liner, cap and crown repair questions are booked as an assessment instead of priced from a description, and photos of the damage that callers text to your business number are kept with the call for the technician.
Example call, start to finish
- CallerWe bought a house in Collingwood with a wood stove, and the insurance company wants an inspection before they'll cover it.
- AI receptionistWe do those. Is it a freestanding stove or an insert in a fireplace, and do you know when the chimney was last swept?
- CallerFreestanding. No idea about the sweeping. We've had a few fires already. Saturday night it made a roaring noise and the pipe got really hot.
- AI receptionistPlease don't light it again until it's been looked at. A roaring sound with a very hot pipe can mean a chimney fire. Is everything cold and quiet now, with no smoke or smell?
- CallerYes, it's been fine since.
- AI receptionistGood. I'm putting you through to Mike, our lead technician, so he can tell you what to check and when he can inspect it.
- AI receptionist(privately, to Mike) New owners in Collingwood, freestanding wood stove, insurer wants an inspection. Possible chimney fire Saturday night with roaring and a hot pipe, cold now. Connecting.
After the call: Mike takes the call knowing about the possible chimney fire. Once he books the inspection, the homeowner gets a confirmation text with your prep steps, and the call summary and recording are kept in the RealVoice portal.
How it fits your day
- Before the first fire
- In late August, last year's customers get a text reminding them to book. September and October calls are booked as fast as they arrive, with the appliance type and access noted so each crew's day is realistic.
- New homeowners and insurers
- Buyers who need an inspection for their insurance are booked with the deadline noted and told what the report covers.
- Spring repairs
- After winter, callers with a damaged cap, a crumbling crown or birds in the flue are booked for an assessment.
- The fall waitlist
- When the calendar is full, callers are added to a cancellation list instead of being turned away.
Your software
Today it books sweeps, inspections and repair assessments into the RealVoice schedule in the portal, keeps the waitlist, every call summary and any texted photos there, texts customers a confirmation with your prep steps, and sends past customers a reminder before burning season. If your business runs Jobber, Housecall Pro or Service Fusion, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A sweep on its own is a modest ticket, often around $250. The value is in what it leads to: a cracked flue tile spotted on the camera turns into a liner job worth several thousand, and a satisfied customer books again every fall. If the September rush sends fifteen calls to voicemail and ten of those homeowners book another sweep, that's a season's worth of repeat customers lost in a month. The calculator on our homepage will work out your own figures.
Questions chimney sweeps ask
Can it explain the different inspection levels?
Yes, from the descriptions you give it, including what each level involves and what's in the written report, so callers book the right one.
Will it tell customers their chimney is safe?
No. It books the sweep or inspection and leaves any judgement on safety to your technicians.
What does it tell customers to do before the visit?
Your prep steps, by text, such as not burning for 24 hours beforehand, clearing the hearth and moving furniture back from the fireplace.
Can it keep a waitlist in the fall?
Yes. Callers are added to a cancellation list, and when a slot opens the agent can call them to offer it.
Can an AI answer my chimney sweep calls while I'm on a roof?
Yes. It answers every call on the first ring and books the work, so you don't have to climb down to pick up the phone.
Hear it as your own chimney sweep's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.