What the agent handles
- Books elevators and amenity rooms
- Logs common-area repairs
- Takes status certificate requests
- Answers bylaw and fee questions
- Relays messages to the board
Real estate and property
AI receptionist for condo management
Answers owners and residents for condo and strata corporations, logs common-area issues, books amenity rooms and move elevators, and takes status certificate requests.
CallerThe elevator's been out since last night and I'm on the fifteenth floor.
CallerI need to book the elevator for a move on the thirtieth. How do I do that?
CallerMy lawyer needs a status certificate for the sale. Who orders that?
Where calls go
Property managerConciergeSuperintendentAccountingBoard liaison
Warm transfer: When a resident reports a leak coming from another unit or a common pipe, the agent warm-transfers to the on-call property manager.
What it books
Elevator, amenity room and move bookings
Why condo management companies miss calls, and what an AI receptionist changes
In a condo corporation, the management office phone is shared by hundreds of owners, a few dozen tenants, the board, realtors and lawyers. Concierge is handing out parcels and signing in trades, the property manager is walking the garage with a contractor, and the superintendent is in a mechanical room with no signal. Meanwhile someone needs the move elevator on the thirtieth, someone wants to know why their fob stopped working, and someone's ceiling is dripping.
A RealVoice AI receptionist answers for the corporation around the clock. It books move elevators and the party room, guest suite and other amenities against the rules each building sets, explains deposits and padding requirements, answers bylaw and common-element fee questions from the declaration and rules you give it, and logs common-area repairs such as a burned-out garage light or a stuck lobby door. Lawyers and owners selling a unit can request a status certificate, and the request goes to the office with everything it needs.
It stays inside its lane. It doesn't interpret the declaration for a dispute between neighbours, decide who pays for a repair or speak for the board. Messages for directors are passed to the board liaison as written. When a resident reports water coming in from another suite or a common pipe, it warm-transfers to the on-call property manager after a short private briefing, and every other issue becomes a logged request for the morning.
Example call, start to finish
- CallerThere's water dripping from my bathroom ceiling. I'm in 1204 and I think it's coming from upstairs.
- AI receptionistLet's deal with that right away. Is it a slow drip or running, and is it near any light fixtures?
- CallerSteady drip, right beside the fan. I knocked on 1304 but nobody's home.
- AI receptionistPlease leave the bathroom fan and light switched off. I'm connecting you to the on-call property manager, who can arrange access to 1304 and get the superintendent up there.
- CallerOkay. Oh, while I have you, we listed our unit last week and our lawyer wants a status certificate.
- AI receptionistI'll take that request separately so the office has it in the morning. What's your lawyer's name and firm? ... Thank you. Connecting you to the manager now.
- AI receptionist(privately, to the manager) Active leak into the 1204 bathroom ceiling beside the exhaust fan, likely from 1304, and nobody is answering at 1304. Owner of 1204 is on the line. Connecting.
After the call: The on-call manager takes the call already knowing the suites and the risk. A leak record for 1204 and 1304 is waiting in the RealVoice portal with the recording, and the office gets a separate status certificate request by email with the owner's unit and the lawyer's name and firm.
How it fits your day
- Moving days
- Month-end and the summer moving season fill the elevator calendar. The agent books move slots against your one-move-per-time rule, explains the deposit and padding, and texts the confirmation.
- Amenity bookings
- Party room, guest suite and BBQ terrace requests are booked on the times your rules allow, so concierge isn't keeping a paper calendar at the desk.
- Overnight leaks and outages
- Water from another suite or a common pipe reaches the on-call manager. A dead elevator, garage door or lobby light becomes a logged request with the floor and time.
- Sales and the board
- Status certificate requests arrive complete for the office, and owners' messages for the board are passed to the board liaison word for word.
Your software
Today it books elevator, amenity room and move times into the RealVoice schedule in the portal, logs common-area requests and status certificate requests there with the recording and summary, and texts residents their booking confirmations. If your corporation or management firm runs Condo Control, BuildingLink, GetQuorum or Yardi Voyager, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A management firm is paid by contract, not by the call, so a missed call costs in other ways. A supply line that leaks overnight while a resident hears voicemail can reach three or four suites below before anyone closes a valve, and the board remembers that night when the management contract comes up for renewal. On an ordinary week, twenty missed calls about move bookings and fobs come back as emails, complaints to directors and a crowd at the concierge desk. Try the missed-call calculator on our homepage with your own portfolio.
Questions condo management companies ask
Can it book the move elevator for residents?
Yes. It books against the rules for each building, such as time slots, weekday-only moves or a deposit, and texts the resident a confirmation. Anything your rules don't allow is turned into a message for the office.
Does it answer bylaw and fee questions?
It answers from the declaration, bylaws, rules and fee information you give it, like quiet hours, pet limits, short-term rental rules and how to pay common-element fees. Disputes and interpretations go to the property manager.
Can it take status certificate requests?
Yes. It collects the unit, the owner's name, the lawyer or realtor making the request and their contact details, and sends a complete request to the office.
What does the on-call manager get woken up for?
Only what you list. Most corporations choose water coming from another suite or a common pipe, fire alarms that won't reset, and residents trapped in an elevator. Everything else is logged for the morning.
Can it pass messages to the board?
Yes. Messages for directors are sent to your board liaison as the owner said them. The agent never answers for the board.
Does it work for strata corporations in B.C.?
Yes. It uses whatever terms and documents you give it, so strata lots, strata fees and the strata council sound right to owners in British Columbia.
Hear it as your own condo management company's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.