What the agent handles
- Books showings and open houses
- Answers listing detail questions
- Qualifies buyers and sellers
- Books home evaluation visits
- Routes calls to listing agents
Real estate and property
AI receptionist for real estate brokerages
Picks up sign calls and listing enquiries, books showings, qualifies buyers and sellers, and connects serious leads to the listing agent while they're still on the line.
CallerI'm parked outside the house with your sign on it right now. Can I see it today?
CallerWe're thinking about selling next spring. How does that work with you?
CallerDid the price drop on the bungalow on Elm? I thought I saw something.
Where calls go
Listing agentsBuyer agentsFront deskBrokerage manager
Warm transfer: When a caller says they want to make an offer on a listing, the agent warm-transfers to the listing agent or the agent on duty.
What it books
Showings and home evaluations
Why real estate brokerages miss calls, and what an AI receptionist changes
A sign call comes in at 6:40 on a Tuesday evening. The listing agent is across town presenting to a seller, the buyer agent on duty is in a car between showings, and the front desk closed at five. The person calling is parked in front of the house, and if nobody answers they phone the number on the next sign down the street. In the spring market this happens all weekend, and the brokerage only finds out from a voicemail Monday morning.
A RealVoice AI receptionist gives the brokerage phone answering that sounds like a sharp front desk. It answers sign calls and listing enquiries from the details you give it for each property (bedrooms, lot size, taxes, the open house times, whether the basement has a separate entrance), asks the buyer whether they're pre-approved and already working with a realtor, and books showings and open house visits. Sellers thinking about listing get a home evaluation visit booked with the right agent.
It knows what not to say. It doesn't discuss offers, tell a caller whether the sellers would take less, or hint at what a neighbour's house sold for. Questions about a price change get only the price you've posted. A caller who says they want to write an offer is warm-transferred to the listing agent or the agent on duty, who hears a short private summary first, and if nobody picks up, the lead goes out by text and email within the minute.
Example call, start to finish
- CallerHi, I'm sitting outside the bungalow on Cedar Crescent with your sign on the lawn. Any chance I can see it today?
- AI receptionistIt's still listed, and Dana Kowalski is the listing agent. Are you working with a realtor already, and have you been pre-approved?
- CallerNo realtor. We're pre-approved through our bank, but we'd have to sell our townhouse in Barrie first.
- AI receptionistThat's useful to know. Dana has showing time at 5:30 this evening. Shall I put you down for that? I'll note that your purchase depends on selling the townhouse.
- Caller5:30 is good. Honestly, we don't even know what the townhouse is worth.
- AI receptionistDana's team does home evaluations at no charge. I can book someone to see the townhouse on Saturday at 10, so you have a number before you think about an offer. Would that suit you?
- CallerSaturday at 10 works.
- AI receptionistYou're booked for both. You'll get a text with tonight's showing and Saturday's evaluation, and Dana will have your notes before 5:30.
After the call: Dana gets a text and an email with the buyer's name, pre-approval status, the condition on selling the Barrie townhouse and both bookings, so she can confirm the showing with her sellers. Both appointments sit in the brokerage's RealVoice schedule, the caller has a confirmation text, and the recording and summary are saved in the portal for the brokerage manager.
How it fits your day
- Sign calls and weekends
- Saturday and Sunday are when buyers drive neighbourhoods. Every sign call is answered, qualified and booked for a showing, even while every agent is at an open house.
- Offer-ready buyers
- A buyer who says they want to write is put through to the listing agent or the agent on duty with a private summary, instead of waiting for a callback that comes too late.
- Listing leads
- Homeowners asking what their place would sell for get an evaluation visit booked with the agent who covers that area, with the address and their timing noted.
- Between showings
- An agent can call the brokerage line from their own cell and have the Personal Assistant read out the leads and messages that came in while they were driving.
Your software
Today it books showings and home evaluations into the RealVoice schedule in the portal, keeps every recording, lead summary and message there for the brokerage manager, and texts buyers and sellers their confirmations. If your brokerage runs Follow Up Boss, BoldTrail, Lone Wolf Transact or SkySlope, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
On a typical Canadian home, one side of a commission is well over ten thousand dollars, and a sign call is often a buyer who is ready this month. Say your agents let three sign calls a weekend go to voicemail through a spring market of about sixteen weekends. If only one caller in twenty of those would have bought through you, that is two or three deals walking to another brokerage, before counting the sellers who called about an evaluation and listed with whoever answered. The missed-call calculator on our homepage will run it with your own average commission.
Questions real estate brokerages ask
Can an AI answer my brokerage's sign calls after hours?
Yes. That is where it earns its keep. It answers on the first ring at any hour, gives the caller the listing details you've loaded, asks about pre-approval and representation, and books a showing or sends the lead to the agent right away.
Will it tell callers about offers or what the sellers would accept?
No. It never discusses offers, holdback dates you haven't published, or what the sellers might take. Anything about an offer goes straight to the listing agent.
Does it know when a listing changes?
Yes. As part of setup, the team connects it to your brokerage's listing feed, so a price drop, a new open house or a property going conditional reaches the next caller without anyone retyping it. Details you add in the portal, like parking notes or showing instructions, sit on top of that.
Can each agent get their own leads?
Yes. Calls about a listing go to that listing agent, sellers are matched by area or by your rotation, and a caller who asks for an agent by name is put through to them.
Will buyers know they're talking to an AI?
If someone asks, it says so plainly. Most callers just notice that somebody picked up on a Sunday night and knew the house.
Can it handle callers who prefer French or another language?
Yes. It works in English and French and many other languages, and it checks with the caller before it changes language, which helps in markets where buyers come from everywhere.
Hear it as your own brokerage's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.