What the agent handles
- Books sales centre visits
- Adds buyers to release lists
- Logs warranty and deficiency claims
- Books design centre appointments
- Gives closing date updates
Real estate and property
AI receptionist for new home builders
Covers the sales centre and warranty lines, books model home visits and design appointments, and logs deficiency claims for the service team.
CallerWhen's your next phase releasing? We want to be on the list.
CallerWe closed in the spring and there's a crack in the basement. Is that covered?
CallerWhat's happening with our lot? The site's been quiet for weeks.
Where calls go
Sales centreDesign centreWarranty serviceConstructionClosings
Warm transfer: If a homeowner reports no heat, no water or an active leak in a newly closed home, the agent warm-transfers to the warranty on-call technician.
What it books
Sales centre visits and design appointments
Why new home builders miss calls, and what an AI receptionist changes
A builder's phones split two ways. The sales centre gets crushed the week a new phase is announced, with buyers asking about lot premiums, elevations and when the release happens, and the sales reps are walking the model home with a couple. The warranty line gets the opposite crowd: homeowners who closed last spring calling about drywall pops, a door that won't latch and a crack in the basement floor. Both lines go to voicemail on Saturdays, which is when most people visit model homes and walk through their new houses.
A RealVoice AI receptionist is phone answering for both sides of the builder. On the sales line it answers questions about communities, models, square footage and standard features from your price sheets and feature lists, adds buyers to the release list for the next phase, and books sales centre visits. Purchasers already under contract are booked into design centre appointments for flooring, cabinets and upgrades. On the warranty line it logs deficiency claims with the lot, address, closing date, room and a description. The team sets up the warranty number to take texts, so homeowners can send photos of the problem, and each photo is kept with the claim and the call in the portal.
It doesn't decide what the warranty covers, move a closing date or quote a lot premium you haven't published. As part of setup, the team connects it to your construction scheduling software, so a purchaser asking about their lot hears its current stage and closing date. A request to change that date goes to the closings team as a callback. A homeowner reporting no heat, no water or an active leak in a newly closed home is warm-transferred to the warranty on-call technician with a private summary before the call connects.
Example call, start to finish
- CallerWe closed on our house in Riverbend in May, and there's a crack in the basement wall. Is that covered?
- AI receptionistThe warranty team decides coverage, and I'll log it for them now. What's your address, and roughly how long and wide is the crack?
- Caller27 Larkspur Way. About a metre long, thin, maybe the width of a credit card. Actually, the floor under it is wet right now. It's been raining all morning.
- AI receptionistThank you for telling me. Water coming in is something the warranty team wants to see today, not on the regular list. Is it still coming in while we talk?
- CallerYes, a slow trickle down the wall.
- AI receptionistI'm connecting you to the warranty on-call technician now. If you can, move anything stored against that wall and keep a towel down until he calls.
- AI receptionist(privately, to the technician) 27 Larkspur Way in Riverbend, closed in May. Basement wall crack about a metre long with water actively coming in during the rain. Homeowner on the line. Connecting.
After the call: The technician picks up already knowing the address, the closing month and that water is coming in. The warranty team gets a logged claim by text and email with the crack's size and where the water is coming in. The homeowner gets a text asking for photos of the wall, and the ones they send back are filed with the claim, the recording and the summary in the RealVoice portal for the warranty manager.
How it fits your day
- Phase release weeks
- When a release is announced, the agent answers the flood of calls, explains the models and what's included, and adds every buyer to the release list with their preferred lot size and budget.
- Model home Saturdays
- While the sales team walks couples through the model, the next callers get directions, hours and a booked sales centre visit.
- Design centre bookings
- Purchasers are booked for their design appointments with a text that says what to bring and how long the session runs.
- Warranty season
- The months after closing bring deficiency calls. Each one becomes a logged claim with the lot, room, a clear description and the homeowner's texted photos, and real emergencies reach the on-call technician.
Your software
Today it books sales centre visits and design appointments into the RealVoice schedule in the portal, logs release-list sign-ups and warranty claims there with each call's recording and any photos homeowners text in, and texts buyers and homeowners their confirmations. If your sales and warranty teams run Lasso CRM, Sales Simplicity, Buildertrend or Procore, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A single detached home in a new community can bring in well over $700,000, and the people who phone the week of a phase release are deciding between your community and the one across the highway. If the sales centre misses four calls each Saturday and one buyer a month ends up signing with the other builder, that is a dozen homes a year. Warranty calls cost differently: a homeowner who can't reach anyone tells the neighbours, and the neighbours are your next phase's referrals. Run your own figures through the missed-call calculator on our homepage.
Questions new home builders ask
Can it tell a buyer when the next phase releases?
It tells callers what you've announced and adds them to the release list with their contact details, preferred models and budget. If you haven't published a date, it says so and doesn't guess.
Will it tell homeowners whether something is covered under warranty?
No. It logs the claim with the details your warranty team needs and explains your process and timelines as you describe them. Coverage decisions stay with your team.
Can it give a purchaser their closing date?
Yes. Once your construction scheduling software is connected during setup, it reads the purchaser their lot's current closing date and where the build stands. It can also text purchasers when a date is updated. Requests to move a date go to the closings coordinator.
How does it handle the 30-day and year-end deficiency lists?
It explains how and when to submit them from your instructions, takes items by phone if you allow it, and asks homeowners to describe each item by room so it is clear.
Can an AI answer my sales centre phone on weekends?
Yes. It answers on the first ring every day, including while your reps are in the model home, and books visits into the sales centre schedule.
Hear it as your own home builder's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.