What the agent handles
- Registers students for classes
- Books trial classes
- Answers recital and costume questions
- Explains competitive team options
- Sends schedule reminders
Handles class registration and placement questions, books trial classes, and answers the recital, costume and competition questions that arrive every spring.
CallerIs there still room in the Saturday ballet class for five-year-olds?
CallerWhen is recital photo day? And does she need tights for the costume?
CallerI've never danced before but I want to try adult hip hop. Is that weird?
Warm transfer: When a parent asks about placement on the competitive team, the agent warm-transfers to the team director.
Trial classes and registrations
A dance studio's phone has two peak seasons. In late summer, parents call about fall registration and which class fits a four-year-old or a beginner teen. In the spring, the same parents call about recital tickets, costume fees, tights colours, photo day and dress rehearsal times. Through both, the studio owner is usually teaching with the music up, and on competition weekends from February to May most of the faculty is in another city with the team.
A RealVoice AI receptionist gives the studio dance studio phone answering that covers both seasons. It registers dancers and books trial classes, placing them by age and experience under your rules, from pre-ballet and combo classes to jazz, lyrical, hip hop, acro and adult drop-in. It answers recital and costume questions from the information you post each spring, and texts families what to wear and bring.
When a parent asks about placement on the competitive team, the agent warm-transfers to the team director. It doesn't promise a level, a solo or a spot on the team, and placement decisions stay with your faculty. Once the team connects it to your studio software during setup, it can also tell a parent whether their dancer's costume has arrived and what size was ordered, and text them when it's ready for pickup.
After the call: Chloé's trial class is in the RealVoice schedule, and Marie-Ève has a text with the time and the dress code. Ms. Kowalski spoke with her directly about Juliette, and the summary and recording are saved in the portal so the front desk can see both requests.
Today it books trial classes and registrations into the RealVoice schedule in the portal, keeps every message and recital question there with a summary and recording, and texts families a confirmation. If your studio runs Jackrabbit, iClassPro, Studio Pro or Mindbody, the team can set up a connection to it; custom integrations are quoted separately.
Recreational dancers at many studios pay around $80 a month for each weekly class, so a child in two classes from September to June is worth about $1,600 a season before costume fees. If the front desk misses ten calls in the week registration opens and three of those families sign up at a studio across town, that is close to $5,000 in tuition gone for the year, and more if those kids would have stayed through their teens. Run your own class fees through the missed-call calculator on our homepage.
Yes, using your placement rules, such as the age cut-off date and whether a class needs prior experience. Borderline cases are booked for a trial and noted for the instructor.
From the recital details you give it: dates, rehearsal times, tights and shoe requirements, and costume fees. With your costume orders connected as part of setup, it checks whether a dancer's costume has come in and texts the family when it's ready.
They go to your competitive team director as a warm transfer with a short private summary, or as a callback note if the director is teaching.
Yes. Adult beginners asking about hip hop, ballet or tap get the class times and a trial booked, without anyone making them feel out of place.
If a parent asks, it tells them plainly. Otherwise it simply answers their questions in a calm, friendly voice with your studio's name and greeting.
Request a free demo call and the agent will phone you, set up as a business like yours.