What the agent handles
- Signs up seasonal contracts
- Logs missed and late clears
- Gives storm-day route updates
- Takes salting and walkway add-ons
- Books commercial lot quotes
Home services
AI receptionist for snow removal
Signs up seasonal plowing contracts in the fall, then fields storm-day calls about missed driveways, plow ridges and when the truck is coming.
CallerIt's seven in the morning and my driveway still hasn't been done. I have to get to work!
CallerWhat do you charge for the season for a double driveway?
CallerThe plow left a huge ridge at the end of my laneway, is someone coming back for that?
Where calls go
DispatchRoute supervisorsContractsBilling
Warm transfer: When a property manager calls because a commercial lot is iced over and unsafe, the agent warm-transfers to the route supervisor to get a salter out.
What it books
Seasonal contracts and site quotes
Why snow removal companies miss calls, and what an AI receptionist changes
Snow removal has two phone seasons. In the fall, homeowners and property managers call to sign seasonal contracts, and every unanswered call is a driveway that ends up on someone else's route. Then the first big storm hits, and between 6 and 8 in the morning every customer on the books calls at once to ask when the truck is coming, while every driver, and often the owner, is out plowing.
A RealVoice AI receptionist for snow removal takes those storm-morning calls many at a time. It gives callers the update your dispatch has recorded, such as how far behind the routes are after overnight snowfall, logs missed driveways, late clears and plow ridges with the address for the right route supervisor, and takes add-ons like walkway clearing and salting. In the fall it signs up seasonal contracts with the driveway size, length, parking pad and any walkway, and books site visits for commercial lot quotes.
As part of setup, the team connects it to your truck tracking or dispatch system, so on a storm morning it can tell a caller roughly when their route's plow is expected, from the ETA dispatch shows, without promising an exact minute. When a property manager calls about an iced commercial lot, it warm-transfers to the route supervisor so a salter can be sent. Questions about what the contract covers, like your snowfall trigger or whether the end-of-driveway ridge is included, are answered only from the contract terms you give it.
Example call, start to finish
- CallerIt's quarter to seven and my driveway still isn't done. I'm on contract with you.
- AI receptionistI'm sorry, it's been a heavy night. Dispatch says routes are running about two hours behind after the 30 centimetres that fell overnight. What's your address so I can log it for your route?
- Caller112 Cedar Ridge in Barrhaven. I'm a nurse, I need to be at the Civic by 7:30.
- AI receptionistThank you. Dispatch has the truck on your loop reaching Cedar Ridge in about 45 minutes, which is tight for 7:30, so I'm sending your address and shift time to Steve, the route supervisor, right now to see whether it can get to you sooner.
- CallerOkay. And last storm the plow left a ridge at the end that I had to shovel myself.
- AI receptionistI've added that. Your contract includes clearing the end-of-driveway ridge, so I've asked the crew to check it on this pass.
After the call: Steve gets a text and email with the address, the 7:30 shift and the ridge complaint. The call summary and recording are in the RealVoice portal, so the office can see every missed-driveway report from the storm in one place the next morning.
How it fits your day
- Fall contract signups
- From September to November, seasonal contracts are taken with driveway size, walkway and salting add-ons, so the routes are planned before the first snowfall.
- Storm mornings
- Dozens of calls between 6 and 8 a.m. are answered at once with the latest update from dispatch, and drivers stay in their trucks.
- After the pass
- Plow ridges, missed walkways and damaged garden edges are logged with the address for the route supervisor, and in spring, homeowners text photos of sod damage to your business number so the office sees the lawn before going out.
- Commercial lots overnight
- Property managers calling about ice in a parking lot at 4 a.m. are put through to the route supervisor with the site already named.
Your software
Today it books seasonal contracts and site quotes into the RealVoice schedule in the portal, logs every storm-day report and texted damage photo there with the call summary, gives callers the ETA your dispatch shows, and texts confirmations. If your company runs Jobber, Service Fusion or Housecall Pro, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
In many Canadian cities a seasonal contract for a double driveway runs somewhere around $600. If ten fall callers in a row hear voicemail and six of them sign with another plow company, that's $3,600 of contracts gone before the first flake, and those customers often renew wherever they started. The calculator on our homepage will run your own contract price.
Questions snow removal companies ask
Can it tell customers when the plow is coming?
Yes. During setup the team links it to your tracking or dispatch system, so it reads the caller the estimated arrival for their route, logs the address for the route supervisor if they're in a hurry, and treats the time as an estimate rather than a promise.
Can it sign up seasonal contracts?
Yes. It collects the address, driveway size, walkway and salting add-ons and books the contract into the schedule, then texts the customer a confirmation.
How many storm-morning calls can it handle?
It answers many calls at the same time, so a 6 a.m. storm doesn't turn into busy signals and a full voicemail box.
Our Gatineau and Ottawa customers often call in French. Will that work?
Yes. It answers in English or French, and in many other languages, and asks the caller before it switches.
What about sod damage complaints in the spring?
It takes the address and a clear description of the damage, asks the homeowner to text photos of it to your business number, and sends the report with the pictures to the office to follow up.
Can an AI answering service for snow removal run overnight?
Yes. It answers through the night, puts urgent commercial calls through to whoever is on duty and logs everything else for the morning.
Hear it as your own snow removal company's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.