What the agent handles
- Takes charter and fly-in bookings
- Explains weight and baggage limits
- Shares weather delay updates
- Books scenic flights
- Emails trip details
Transport and logistics
AI receptionist for air charters and floatplanes
Books charter, scenic and fly-in trips, explains weight and baggage limits, and keeps passengers updated when the weather changes plans.
CallerWe're a group of four going to a fishing lodge in July, can you fly us in?
CallerIs our flight still going this morning? It looks pretty foggy.
CallerHow much gear can each person bring? We've got a canoe too.
Where calls go
BookingsDispatchPilotsGround crew
Warm transfer: When weather cancels a flight and passengers need to rework their connections, the agent warm-transfers to the dispatcher.
What it books
Charters, fly-in trips and scenic flights
Why air charter and floatplane operators miss calls, and what an AI receptionist changes
A floatplane or bush charter base runs on short seasons and early mornings. From ice-out in May to freeze-up in October, lodges, anglers, cottagers and survey crews all call to book, and the people answering the phone are the same ones fuelling the Beaver, strapping canoes to the floats and checking the weather. When fog sits on the lake at 6 a.m., every passenger booked that day calls at once to ask if they're still going.
A RealVoice AI receptionist answers the charter line on the first ring, several calls at a time. It books scenic flights and fly-in trips into your schedule and takes charter requests with the destination lake or lodge, dates, number of passengers, each person's approximate weight and the gear they're bringing, from coolers and rods to a canoe. It explains your baggage limits, soft-bag rule and the items you won't carry, the way your pilots would.
It never makes a weather call. Whether a flight goes is up to your pilots and dispatcher; when they tell the agent about a hold or cancellation, it gives callers exactly that update and nothing more. Passengers whose cancelled flight means reworking an airline connection or a lodge arrival are warm-transferred to the dispatcher with their booking read out first.
Example call, start to finish
- CallerHi, there are four of us going to a fishing lodge on Trout Lake in July. Can you fly us in?
- AI receptionistWe can. Which dates, and are you flying in and out with us?
- CallerIn on July 12, out on the 19th. Both ways with you.
- AI receptionistThanks. For the load planning, could I get an approximate weight for each of the four of you, and a sense of your gear?
- CallerWe're all around ninety kilos. Four duffels, two coolers and rods. And my buddy wants to bring his dog, a lab.
- AI receptionistDogs can fly with us in a crate, and the dog counts toward the load. How heavy is he?
- CallerAbout thirty-five kilos.
- AI receptionistGot it. I've requested July 12 in and July 19 out to Trout Lake for four passengers and a dog, with the weights and gear noted so the bookings desk can choose the aircraft and confirm the price by email. I'll text you our soft-bag rule and the list of items we can't carry.
After the call: The bookings desk gets a text and an email with the dates, lake, passenger and dog weights and the gear list, ready to plan the load. The request, summary and recording are in the RealVoice portal, and the caller has the baggage rules by text.
How it fits your day
- Ice-out and opening weekend
- When the lakes open in May and fishing season starts, lodge and cottage bookings are taken on every line while the crew gets the planes in the water.
- Fog and weather mornings
- Once dispatch sets a weather hold, every passenger who calls hears the same update and the next check time, and the dispatcher gets back to flight planning.
- Scenic flight days
- Summer visitors calling from the dock or their hotel book a scenic flight time, with passenger weights noted for seating.
- Fall hunts and freeze-up
- Moose hunt fly-ins, cabin closings and the last pickups before freeze-up are booked with hunting gear and pickup dates noted for the pilots.
Your software
Today it books scenic flights, charters and fly-in trips into the RealVoice schedule in the portal, keeps passenger weights and gear notes with each booking, and texts passengers their confirmation. If your base runs FL3XX, Leon, Checkfront or FareHarbor, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A round-trip fly-in to a remote lodge for four people can be $4,000 or more, and the group that books it often comes back every summer. If a party of four can't reach you during the spring booking rush and goes with another operator, you lose both legs this year and probably the next few. Missing one of those calls a week from May to September is around twenty trips, roughly $80,000 out of a short season. Work out your own figures with the missed-call calculator on our homepage.
Questions air charter and floatplane operators ask
Can it tell passengers whether their flight is going?
Only what your dispatcher tells it. When dispatch sets a weather hold or cancels a flight, the agent gives callers that update word for word. It never predicts the weather or decides a flight is on.
Why does it ask passengers for their weight?
Because your pilots plan the load around it. The agent asks politely, accepts an approximate figure, and records each person's weight and gear so the bookings desk can plan the aircraft and the number of trips.
Can it explain baggage limits and what can't fly?
Yes, from your rules: the allowance per person, soft bags only, how canoes and boats are carried, and the items you won't take on board. If something isn't covered by your rules, it passes the question to the pilots instead of guessing.
Can an AI answer my floatplane base's phone when we're all out on the dock?
That's the main reason operators use it. It takes bookings, weight and gear details and the 'are we still going?' calls, and puts a caller through to a person only when your rules say so.
Does it handle lodge and crew charters too?
Yes. Lodges booking guest flights and crews needing a charter to a camp or work site are taken with dates, headcounts and freight, and sent to the bookings desk or dispatcher you choose.
Hear it as your own air charter company's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.