What the agent handles
- Books pickups and rush deliveries
- Quotes by distance and size
- Gives delivery status updates
- Rebooks missed deliveries
- Sets up regular pickup routes
Transport and logistics
AI receptionist for couriers and same-day delivery
Books same-day and scheduled pickups, quotes rush deliveries, and gives status updates to both senders and recipients.
CallerI need these documents across town to a law office by two. Can you do it?
CallerThe driver was supposed to pick up an hour ago.
CallerI got a missed delivery notice, can I get it brought back tomorrow?
Where calls go
DispatchDriversCustomer serviceAccounts
Warm transfer: When a time-critical delivery is running late, like medical samples or court filings, the agent warm-transfers to the dispatcher.
What it books
Pickups and deliveries
Why courier companies miss calls, and what an AI receptionist changes
Courier phones spike in the hours before cut-off. Law offices need filings at the courthouse before the counter closes, labs need specimens moved before 4, and a dental office wants a crown collected from the lab. The dispatcher who should be answering is reassigning runs because a car is stuck on the Gardiner, and the drivers are behind the wheel. A rush call that rings out is a same-day job that goes to the next courier in the search results.
A RealVoice AI receptionist answers your courier line on the first ring, several calls at once. It books same-day, rush, direct and scheduled pickups into your schedule, taking both addresses, contact names, package size and weight, and whether a signature is needed at the other end. It quotes from your own rate card by zone, distance and service level, and sets up standing daily pickups for regular accounts.
During setup, the team links it to your dispatch software, so senders and recipients asking about a job hear whether it has been picked up, is on the way or was delivered, with the ETA dispatch shows and the signer's name. A late time-critical delivery, such as lab samples or a court filing, is warm-transferred to the dispatcher with the job details read out first. Recipients holding a missed-delivery card get a redelivery booked for a time they'll be home.
Example call, start to finish
- CallerHi, I need a document box taken from our office on Bay Street to the courthouse on University Avenue before 2. Can you do it?
- AI receptionistYes, that's inside our downtown zone. Roughly how heavy is it, and is it a drop at the filing counter?
- CallerMaybe five kilos. Just a drop at the counter.
- AI receptionistA downtown rush run is delivered within ninety minutes of pickup, so I'll book it as rush. What's the company, suite and contact for the pickup?
- CallerHarper Lowe, suite 1800, ask for Mei. Oh, there's also an envelope for opposing counsel on King Street. Can the same driver take it?
- AI receptionistYes, I'll add King Street as a second stop. Extra stops are charged at the rate on our card, and it will be listed on your confirmation. Who should the driver ask for there?
- CallerGraham Pike, at reception.
- AI receptionistBooked: rush pickup from Mei at suite 1800, first drop at the courthouse filing counter before 2, second drop for Graham Pike on King Street. I'll text you the confirmation, and dispatch has the 2 p.m. deadline flagged.
After the call: The job goes into the RealVoice schedule with both stops and the 2 p.m. deadline flagged. Dispatch gets a text and email to assign a driver, Mei gets a confirmation text, and the summary and recording are saved in the portal for accounts to invoice from.
How it fits your day
- The pre-cut-off crunch
- Between noon and 4, rush bookings are taken on every line at once while dispatch keeps its attention on the board.
- "Has the driver picked up yet?"
- Senders and recipients give the waybill number and hear the job's status from your dispatch system, so dispatch only takes the calls where something has gone wrong.
- Missed deliveries
- Recipients who find a missed-delivery card call in the evening and book a redelivery time, and dispatch sees the new booking in the morning.
- Standing accounts
- Clinics, labs and law firms that ship every day set up their recurring pickups in one call, booked into the schedule week after week, and extra runs are added without waiting for a callback.
Your software
Today it books pickups and deliveries into the RealVoice schedule in the portal, quotes from the rate card you give it, and texts senders a confirmation listing the stops and service level. If your dispatch desk runs Onfleet, OptimoRoute, Routific or Descartes, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
Same-day accounts are won one rush job at a time. A law firm that books four $45 rush runs a week is worth over $9,000 a year, and the first time its call goes unanswered at 1:30, it phones a competitor and often stays. Lose one account like that every month and by year end that is a dozen accounts, over $100,000 a year in recurring runs. Try it with your own job values in the homepage's missed-call calculator.
Questions courier companies ask
Can it quote a delivery price?
Yes, from the rate card you give it: zones or distance bands, package size and weight, and service levels like regular, rush and direct. Anything off the card, such as a skid or an out-of-town run, becomes a quote request for dispatch.
Can it tell a recipient when their delivery will arrive?
Yes. Once your dispatch or routing software is connected during setup, it looks up the waybill or reference number and gives the delivery window or ETA the route shows, and can text the recipient when the driver is on the way. If the job is running late or the caller needs something changed, it transfers them to dispatch or sends dispatch a callback note.
How does it handle medical and legal deliveries?
You list the jobs that are time-critical. When one of those callers reports a late delivery, the agent puts them straight through to the dispatcher with a private summary of the job and the deadline.
Can customers set up regular pickups by phone?
Yes. It records the days, time window, pickup contact and usual destinations and books them as a recurring pickup in the schedule, with dispatch notified. Extra runs on top of it are booked the same call, and a customer can skip a day or change the window by calling back.
How is it different from an answering service for couriers?
A message service writes down 'call back about a delivery.' This agent asks for the addresses, size, deadline and signature needs and books the job, so dispatch isn't calling the customer back to start over.
What about calls after our office closes?
Evening and weekend callers can book next-day pickups and redeliveries, and if you run an after-hours rush service, those calls go to the on-call driver or dispatcher you name.
Hear it as your own courier company's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.