What the agent handles
- Books scheduled and airport rides
- Takes limo and event bookings
- Confirms pickup addresses
- Logs lost and found items
- Texts driver and vehicle details
Transport and logistics
AI receptionist for taxis and limousines
Books airport runs, scheduled rides and limo hires, takes pickup details carefully, and handles lost item and complaint calls.
CallerI need a cab to the airport at four-thirty tomorrow morning.
CallerWe're looking for a limo for prom, how many people does it fit?
CallerI left my phone in the back of one of your taxis about an hour ago.
Where calls go
DispatchLimo bookingsLost and foundManager
Warm transfer: When a passenger is still waiting past their booked pickup time and has a flight to catch, the agent warm-transfers to the dispatcher.
What it books
Rides, airport transfers and limo hires
Why taxi and limo companies miss calls, and what an AI receptionist changes
A taxi line peaks when the rest of the city is on the move: weekday mornings for airport runs, Friday and Saturday nights at bar close, and every snowstorm, when nobody wants to drive. The dispatcher is working the radio and the board, and limo enquiries for prom season pile up as voicemails. The calls that get dropped are often the best ones: a 4:30 a.m. airport run booked the night before, or a wedding party that needs two stretch limos in August.
A RealVoice AI receptionist picks up the taxi and limo line on the first ring, many calls at once. It books scheduled rides, airport transfers and limo hires into your schedule, reads the pickup address back and checks the buzzer or unit number, notes luggage, child seats and wheelchair-accessible vehicle requests, and asks for the flight number on airport pickups. For limo hires it takes the date, hours, headcount and route for proms, weddings, wine tours and nights out, and quotes your set rates.
When the team connects it to your dispatch system during setup, it texts each passenger the driver's name, the car and the plate once a driver is assigned, and gives callers the ETA dispatch shows. A passenger still waiting past their booked time with a flight to catch is warm-transferred to the dispatcher with the booking read out first. Lost items are logged with the trip time, pickup and drop-off and a description, and complaints go to the manager in writing.
Example call, start to finish
- CallerCan I get a cab to the airport at four-thirty tomorrow morning? Two of us, two big suitcases and a set of golf clubs.
- AI receptionistYes. What's the pickup address?
- Caller212 Quinpool Road in Halifax. We'll come out the side door off the lane.
- AI receptionistI'll note the side door. With golf clubs and two large cases, I'll book a minivan so everything fits. What time is your flight?
- Caller6:40 to Toronto. Oh, could you book us coming back on Sunday too? We land at 11:15 at night.
- AI receptionistOf course. What's the flight number for Sunday, so dispatch can watch for a delay?
- CallerAC 614.
- AI receptionistYou're set: a minivan at 212 Quinpool, side door, at 4:30 tomorrow, and a return pickup Sunday for AC 614 landing at 11:15 p.m. I'll text you both confirmations now.
After the call: Both rides are in the RealVoice schedule with the side-door note, the luggage and the flight number. Dispatch gets a text and email so the minivan is on tomorrow's early board, the passenger has two confirmation texts, and the summary and recording are saved in the portal.
How it fits your day
- Early airport runs
- Bookings for 5 and 6 a.m. flights are taken the evening before with address, luggage and flight time, so dispatch starts the morning with a complete list.
- Bar close and snowstorms
- When call volume jumps after midnight on weekends or during a storm, every caller is answered and requests for a ride right now are passed to dispatch in order.
- Prom and wedding season
- From April to September, limo enquiries are taken with the date, hours, headcount and route, and booked against your rates and vehicles.
- Lost and found
- A passenger who left a phone or wallet in a car has the item logged with the trip details, and the manager gets the report to check with the driver.
Your software
Today it books rides, airport transfers and limo hires into the RealVoice schedule in the portal, keeps lost-item reports and complaints there, and texts passengers their booking confirmation. If your dispatch runs iCabbi, TaxiCaller, Autocab or Limo Anywhere, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
An airport run from downtown is often a $60 to $70 fare, and a stretch limo for a wedding can be booked for six hours at $150 an hour. Picture a company that misses three airport bookings a week because the line was busy at 9 p.m.: that is over 150 fares, close to $10,000 a year, handed to a rideshare or another cab company. Add your own fares to the missed-call calculator on the homepage.
Questions taxi and limo companies ask
Can it send a car right away?
Yes, once it's linked to your dispatch system during setup. It enters the pickup and destination as a ride-now order on the dispatch board, and when a driver takes it, the caller gets a text with the driver's name, the vehicle, the plate and the ETA. Without that link, the order goes to dispatch by text and email right away. Scheduled and airport rides it books directly.
Can it quote limo prices?
Yes, from the rates you give it, such as hourly rates by vehicle, minimum hours and airport flat rates. Custom packages, like a full wedding day with photo stops, go to your limo bookings person as a request.
How are lost items handled?
It takes a description of the item, the approximate time, pickup and drop-off of the trip, and a callback number, then sends it to lost and found. It doesn't promise the item has turned up.
Can riders book in French?
Yes. Riders can book in French or English, or many other languages, and the agent confirms the language with them before changing over.
Can it take wheelchair-accessible bookings?
Yes, if you have accessible vehicles. It notes the request and any mobility device on the booking so dispatch sends the right car.
Will regular customers be annoyed by an AI?
Regulars mostly want their ride booked quickly. It asks short questions, reads the address back once and books, which is usually faster than holding for a busy dispatcher.
Hear it as your own taxi company's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.