What the agent handles
- Books chip repairs and replacements
- Collects year, make and model
- Takes glass claim information
- Schedules mobile service at home
- Explains camera recalibration
Automotive
AI receptionist for auto glass
Books windshield chip repairs and replacements, collects the vehicle details needed to order the right glass, and takes down glass claim information.
CallerA rock hit my windshield on the highway and the crack is spreading fast.
CallerDo you come to my work to do the chip repair or do I have to bring it in?
CallerMy car has that lane camera thing, does that change anything with the windshield?
Where calls go
SchedulingMobile techniciansInsurance claimsShop counter
Warm transfer: When an insurer calls to authorize a replacement on a customer's behalf, the agent warm-transfers to the claims coordinator.
What it books
Chip repairs, windshield replacements and mobile service visits
Why auto glass shops miss calls, and what an AI receptionist changes
Windshield calls come in waves. After a week of gravel trucks on a freshly sanded highway, or the first big temperature swing in spring that turns a small chip into a crack across the driver's side, everyone calls at once. Technicians are out on mobile jobs in driveways and office parking lots, the person at the shop counter has urethane on their gloves, and the scheduling line goes to voicemail. A driver watching a crack spread books with whoever picks up.
A RealVoice AI receptionist for auto glass answers those calls and gathers what your shop needs to order the right part: year, make and model, the VIN if the caller has it, and whether the vehicle has a rain sensor, a heated wiper area, a heads-up display or a camera behind the mirror. It books chip repairs, windshield replacements and mobile visits at home or work into the schedule, and when insurance is paying it takes the insurer, policy or claim number and the date of the damage.
It won't tell a caller whether a chip can be filled or the whole windshield has to go; your technician decides that from the glass. It explains camera recalibration from your information, such as which vehicles need it and how long it adds, without promising what's covered. Insurers calling to authorize a replacement are warm-transferred to your claims coordinator, and no glass price is quoted unless you've given it one.
Example call, start to finish
- CallerHi, a rock hit my windshield on the Deerfoot this morning and the crack is already about a foot long.
- AI receptionistSorry to hear it. Let's get you booked. What's the vehicle, and does it have a camera behind the rear-view mirror for lane keeping?
- CallerA 2021 Honda CR-V. Yes, I think it has that.
- AI receptionistThanks. With that camera, our shop recalibrates it after a new windshield goes in, which adds about an hour. Is insurance covering this one?
- CallerYes, I have glass coverage. Can't you just come to my office, though?
- AI receptionistBecause of the calibration, this job has to be done at the shop rather than mobile. I can offer Friday at 9 a.m. or Monday at 1:30, and there's a waiting area with wifi.
- CallerFriday at 9 is fine. It's Arjun Malhotra.
- AI receptionistGot it, Mr. Malhotra. Friday at 9 for a windshield replacement and camera recalibration on the 2021 CR-V. What's your insurer and policy or claim number, so our claims coordinator can sort out the authorization before Friday?
After the call: The replacement is in the RealVoice schedule with the vehicle, the camera and the claim details, so the shop can order the right windshield. The claims coordinator gets a text and email to start the authorization, Arjun gets a confirmation text, and the summary and recording are in the RealVoice portal.
How it fits your day
- Gravel season
- Spring sanding and summer construction bring a steady run of chip calls. The agent books quick repairs before the chips spread, often the same week.
- Mobile routes
- Mobile visits are booked into the windows you set for each area, with the address, parking notes and whether there's cover if it rains.
- Claims calls
- Insurers and claim handlers authorizing a replacement go through to your claims coordinator with a private note on whose vehicle it is.
- After work and weekends
- Most drivers notice the crack on the way home. Evening callers have their vehicle details taken and a time booked, so glass can be ordered first thing in the morning.
Your software
Today it books chip repairs, replacements and mobile visits into the RealVoice schedule in the portal, keeps vehicle and claim details with each call, and texts customers a confirmation. If your shop runs Mainstreet, eDirectGlass or Quicksilver, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A chip repair is a small ticket, but the chip that isn't fixed this week is often next month's windshield, and a replacement with camera recalibration on a newer SUV can run well over $1,000. If six calls a week go unanswered during gravel season and half of those drivers book elsewhere, that is around 150 jobs a year, a good share of them full replacements. The missed-call calculator on our homepage shows what your own mix of repairs and replacements adds up to.
Questions auto glass shops ask
Can it tell if a chip can be repaired?
No. It asks how big the chip or crack is and where it sits, and passes that on, but your technician makes the call once they see the glass.
Does it handle windshield claims through insurance?
It takes the insurer, policy or claim number and the date of the damage, and sends them to your claims coordinator. It doesn't confirm coverage or deductibles; that stays with the insurer and your team.
Can customers book mobile service at home or at work?
Yes, into the mobile windows and areas you set. It asks where the vehicle will be parked and whether there's cover, and follows your rules for jobs that have to come into the shop.
What does it say about ADAS camera recalibration?
What you give it: which vehicles need recalibration after a replacement, how long it adds and where it's done. It notes the camera on the booking so your team orders the right glass.
Will it quote a windshield price?
Only the prices you hand it, like your chip repair price or a standard windshield on common models. Anything else becomes a quote request with the vehicle and VIN, so your counter prices it once.
Can it take calls in French?
Yes. It speaks English and French, along with many other languages, and checks with the caller before it changes language.
Hear it as your own auto glass shop's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.