What the agent handles
- Books seasonal tire changeovers
- Answers size and pricing questions
- Takes tire storage pickup requests
- Fits in same-day flat repairs
- Sends changeover reminder texts
Automotive
AI receptionist for tire shops
Handles the spring and fall changeover rush, booking tire swaps, answering which sizes are in stock and reminding customers when their stored set is ready.
CallerI need my winters put on before the snow hits this weekend, what have you got?
CallerI've got a nail in my tire and the light's on. Can you patch it today?
CallerI think you're storing my tires? I honestly don't remember which location.
Where calls go
Service bayTire salesStorage deskFleet accounts
Warm transfer: If a fleet manager calls to set up tire changes for a dozen work vans, the agent warm-transfers them to the commercial accounts lead.
What it books
Tire changeovers, installs and repairs
Why tire shops miss calls, and what an AI receptionist changes
A tire shop's year is decided in a few weeks. The first forecast with snow in it sends everyone to the phone at once, and in April the same crowd calls to swap back. Installers are running every lift flat out, the counter is ringing through sales and pulling sets off the storage racks, and the line rings faster than anyone can lift the receiver. Drivers who hit a busy signal book with whoever answers, and some of them move their storage there for good.
A RealVoice AI receptionist for tire shops answers every changeover call during that rush, many at the same time, and books swaps, installs, balancing and flat repairs into your bay schedule. It asks what the counter needs: the vehicle, whether the tires are on rims, whether you're storing them, and the size off the sidewall if they're buying. Before each season it texts last year's changeover customers a reminder to book, a service the team sets up for you, and it takes storage pickup requests with the customer's name and plate so the set can be pulled before they pull in.
Once the team connects it to your tire inventory during setup, it checks whether a size is on hand and can book the install on the same call. Prices come from the information you give it, and special orders go to tire sales with the exact size noted. A fleet manager lining up a dozen work vans is warm-transferred to your commercial accounts lead, and a driver with a pressure light on and a nail in the tread is slotted into the same-day repair time you keep aside.
Example call, start to finish
- CallerHi, I want my winters put on. You're storing them for me, I think, at the Barrie location?
- AI receptionistThis is the Barrie shop, so you're in the right place. Can I have your last name and plate number so the storage desk can find your set?
- CallerFournier. The plate's CMVK 418.
- AI receptionistThanks. For a changeover I have Tuesday at 7:40 a.m. or Wednesday at 4:20. Which suits you?
- CallerTuesday morning. Oh, and last spring the tire light stayed on for a week after the swap. Is that going to happen again?
- AI receptionistI'll make sure the installer knows. A stored set sometimes needs its sensors checked or relearned, and if one needs replacing they'll tell you at the counter before doing anything extra. I've put the light on your booking.
- CallerGreat, thank you.
- AI receptionistYou're booked Tuesday at 7:40 for a changeover from storage, and I've asked the storage desk to pull your set ahead of time. I'll text you the confirmation now.
After the call: The changeover is in the RealVoice schedule with the plate, the storage note and the pressure-light history. The storage desk gets a text and email to pull the Fournier set, the customer has a confirmation text, and the summary and recording are in the RealVoice portal.
How it fits your day
- Snow in the forecast
- The day the forecast shows flurries, the line lights up. Every caller is answered and booked into the changeover slots you open, instead of redialling until they give up.
- Storage pickups
- Customers who store with you give their name and plate once, and the storage desk gets a list of sets to pull before the bays need them.
- Nails, flats and warning lights
- A driver with the pressure light on is fitted into the same-day repair time you set aside, with the vehicle and which tire noted.
- Booking ahead of the rush
- Reminder texts go out to past customers in September and March, and the ones who call back get the earliest open changeover slots, so the bay schedule fills in order before the first cold morning instead of all at once.
Your software
Today it books changeovers, installs and repairs into the RealVoice schedule in the portal, keeps storage pickup requests and call summaries there, texts every customer a confirmation, and sends pre-season reminder texts to past customers. If your shop runs TireMaster, Tekmetric, Shop-Ware or AutoLeap, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
Picture a changeover at $60 to $80 and a new set of winters at around $1,000 installed. On the busiest day in November, a shop that can't answer twenty calls might lose eight or ten changeovers to the place down the road, and one of those drivers was about to buy new tires. A customer who swaps elsewhere in the fall usually moves their storage too, so the spring visit goes with them. Run the numbers for your own bays with the missed-call calculator on our homepage.
Questions tire shops ask
Can it tell customers whether a tire size is in stock?
Yes. During setup the team connects it to your inventory system, so it checks the size the caller reads off the sidewall and tells them what you have on hand. Special orders go to tire sales with the exact size noted.
How does it cope with the fall changeover rush?
It answers many calls at the same time and books into the changeover slots you open. Add more lifts on a Saturday and it starts offering those times right away.
Can it find which location is storing someone's tires?
Yes, once your storage records are connected during setup. It looks the set up by name or plate, tells the caller which location has it, and asks that desk to pull it before the appointment.
Will it quote tire prices?
Yes, for the prices you give it, like a changeover on or off rims, balancing, a flat repair or your house-brand winters in common sizes. Anything else becomes a quote request for tire sales.
Can it handle fleet and commercial calls?
Yes. Fleet managers are warm-transferred to your commercial accounts lead with a short private summary of how many vehicles and what work, or the request goes out by text and email if the lead is away.
Can I turn it on only when the shop gets slammed?
Yes. Forward your number to it full-time, or only when your line is busy or after hours, which suits shops that handle the quiet months themselves.
Hear it as your own tire shop's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.