What the agent handles
- Dispatches for home and car lockouts
- Books rekeys and lock changes
- Quotes key fob programming
- Explains proof-of-residence requirements
- Texts locksmith arrival times
Home services
AI receptionist for locksmiths
Takes lockout calls at any hour, confirms where the caller is and what's locked, and books rekeys, lock changes and safe openings.
CallerI'm locked out and it's minus thirty. How fast can someone get here?
CallerWe just bought a house, can you change all the locks this week?
CallerMy car key fob stopped working, do you do those or just house keys?
Where calls go
DispatchMobile locksmithsCommercial accountsShop counter
Warm transfer: When a business owner calls about a break-in and needs the doors secured tonight, the agent warm-transfers to the on-call locksmith.
What it books
Rekeys, lock installs and service calls
Why locksmiths miss calls, and what an AI receptionist changes
Locksmith calls come at the hours nobody wants to work: 2 a.m. after a night out, a January evening at minus 30 with the keys on the kitchen counter, a parking lot with the fob locked in the car. The locksmith is usually driving between jobs or kneeling at a door with a cylinder in pieces, and the caller in the cold will call every number on the search page until someone answers.
A RealVoice AI receptionist for locksmiths answers the lockout call on the first ring and gets what the locksmith needs: the exact address or intersection, the unit or suite, whether it's a house, apartment, car or safe, and for vehicles the make, model and year. It explains your proof-of-residence rule before anyone drives out, asks whether the caller is somewhere warm, and books rekeys, lock changes and smart lock installs for daytime hours.
It doesn't promise how fast someone can arrive. The on-call locksmith gives that time, and the agent texts it to the caller once it's set, along with the locksmith's name and a description of the van so a stranger at the door at 2 a.m. isn't a surprise. A child or pet locked in a car is told to call 911 first. A business owner who needs doors secured after a break-in is warm-transferred to the on-call locksmith with a private summary of what happened.
Example call, start to finish
- CallerI'm locked out of my apartment and it's freezing. How fast can someone come?
- AI receptionistLet's get someone on the way. What's the address, and are you somewhere warm right now?
- CallerIt's a basement suite on 84th Avenue near Whyte. I'm sitting in my car with the heat on.
- AI receptionistGood, stay there. Before the locksmith opens the door they'll need to see ID with this address, or a lease or utility bill in your name. Do you have something like that?
- CallerMy licence still has my old address. The lease is in my email though.
- AI receptionistThat will do. I'm connecting you to Andrei, our on-call locksmith, and he'll give you his arrival time.
- AI receptionist(privately, to Andrei) Residential lockout, basement suite on 84th Avenue near Whyte in Edmonton. Caller waiting in her car. ID shows an old address, lease is on her phone. Connecting.
After the call: Andrei takes the call knowing the address and the ID situation before he says hello. The call summary and recording are saved in the RealVoice portal, and if the transfer isn't answered the lockout is sent to him by text and email right away.
How it fits your day
- Night lockouts
- Calls at 2 a.m. are answered, the location and ID are sorted out, and only then does the on-call locksmith's phone ring.
- Move-in rekeys
- New owners and landlords calling around closing day and month-end are booked for rekeys and lock changes with the number of doors noted.
- Car keys and fobs
- Callers asking about lost or dead fobs give the make, model and year, and hear your programming price if you've set one.
- After a break-in
- Business owners needing a door secured tonight are put straight through to the on-call locksmith.
Your software
Today it books rekeys, lock installs and service calls into the RealVoice schedule in the portal, keeps the call summaries and recordings there, and texts customers their booking or the arrival time your locksmith gives, with the locksmith's name and van. If your shop runs Jobber, Workiz or Housecall Pro, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
Lockouts go to whoever answers first. At roughly $200 for an after-hours residential opening, four unanswered night calls a week comes to more than $40,000 a year, and many of those customers would have asked for a rekey once they were inside. The missed-call calculator on our homepage can run this with your own rates.
Questions locksmiths ask
Will it promise customers an arrival time?
No. It connects them to the on-call locksmith or takes the job, and texts the arrival time once your locksmith gives one. If your vans are tracked, the team can connect that during setup so the agent can update a caller who rings back asking how far away the locksmith is.
How does it explain our proof-of-residence rule?
Using your wording, before anyone drives out. It asks what ID or paperwork the caller has and notes it for the locksmith, who checks it at the door.
Can it quote key fob programming?
Yes, from the prices you set by make and model. If a vehicle isn't on your list, it takes the details for a callback.
What if a child is locked in a car?
It tells the caller to call 911 immediately, then follows your instructions for reaching the on-call locksmith.
Can an AI answer my locksmith line at 3 in the morning?
Yes. It answers every hour of the night, and only puts calls through to you under the rules you set for after-hours work.
Hear it as your own locksmith's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.