What the agent handles
- Quotes repairs by model
- Books drop-off times
- Texts when devices are ready
- Explains data recovery options
- Answers repair warranty questions
Retail
AI receptionist for phone and computer repair
Quotes screen, battery and data recovery work by model, books drop-offs, and texts customers when their device is ready.
CallerI dropped my phone and the screen's black, but it's still buzzing. Can you fix it today?
CallerHow much for a new battery on a four-year-old laptop?
CallerMy phone went in the lake. Is there any way to get my photos back?
Where calls go
Front counterRepair techniciansData recoveryManager
Warm transfer: When a business caller needs urgent data recovery from a failed drive, the agent warm-transfers to the data recovery technician.
What it books
Repair drop-offs
Why phone and computer repair shops miss calls, and what an AI receptionist changes
In a phone and computer repair shop, the technician is usually doing the most delicate work in the building: lifting an OLED panel, replacing a charging port or microsoldering a board under the scope. The person at the counter is checking in a cracked tablet and ringing up a case. The phone rings with the lunchtime crowd and the after-school rush, almost always someone asking how much a screen is on their exact model and whether it can be done today. Often they're calling from a friend's phone, and if nobody answers they walk into the kiosk at the mall.
A RealVoice AI receptionist for repair shops answers with your price list in hand. It asks for the make and model, quotes screens, batteries, charging ports and back glass at the prices you give it, explains the difference between your original and aftermarket screen options, and books a drop-off time. It tells customers what to bring: the passcode so the tech can test the phone, the charger for a laptop, and whether to back up first. Laptop and computer callers are booked the same way for battery, keyboard and drive work.
It doesn't diagnose a device it can't see. Water damage, no power and won't-boot problems are booked as an assessment, not quoted as a repair, and it never promises that photos or files can be recovered. The team connects it to your repair ticketing software during setup, so a caller with a ticket number hears whether the job is waiting on a part, on the bench or done, and the customer gets a text the moment the tech marks the device ready. A business caller with a failed drive and urgent data is warm-transferred to your data recovery technician.
Example call, start to finish
- CallerHi, I dropped my phone this morning. The screen's totally black but it still buzzes when I get a message. I'm calling from my sister's phone.
- AI receptionistThat usually points to the screen rather than the whole phone, but the tech will confirm. What model is it?
- CallerIt's a Galaxy S23.
- AI receptionistThanks. On that model a screen replacement is two eighty-nine plus tax with an original screen, and it usually takes about two hours when the part is in. I have a drop-off at 1:30 today. Would that work?
- CallerYes. But I haven't backed it up in months. Will I lose my photos?
- AI receptionistA screen replacement normally doesn't touch your data, though nobody can promise that before the tech looks at it. Please bring your passcode so they can test it once the new screen is on. Since you're on your sister's phone, where should the confirmation text go?
- CallerSend it here. She's driving me in.
- AI receptionistDone. You're booked at 1:30, and the details are on their way to this phone.
After the call: The 1:30 drop-off is in the RealVoice schedule with the model, the black-screen symptom and the note that the customer has no recent backup, so the tech handles the phone with care. The confirmation text goes to the number she called from, and the call summary is saved in the portal.
How it fits your day
- Lunch and after school
- The two busiest windows are answered at once, and each caller leaves with a price for their model and a drop-off time, while the counter serves the line.
- On the bench
- Technicians finish the board repair or screen they're working on instead of putting down the tools to answer a price question.
- Saturday breakages
- Weekend drops, cracked laptops and phones pulled from the lake are booked for assessment, with the details your tech needs written down.
- Late night and early morning
- Someone who cracks a screen at 11 p.m. books the first drop-off of the morning instead of waiting until your doors open to start calling around.
Your software
Today it books repair drop-offs into the RealVoice schedule in the portal, keeps every call, quote and summary there, and texts each customer a confirmation of their drop-off. If your shop runs RepairDesk, RepairShopr or CellSmart POS, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A screen or battery job is often $150 to $300, and the customer who books it is likely to buy a case and a screen protector at the counter too. Most people with a broken phone call two or three shops and book the first one that gives them a price. If your shop misses six calls a day while the tech is soldering, losing even two of those repairs a day adds up fast over a month. Try it with your own repair mix in the missed-call calculator on our homepage.
Questions phone and computer repair shops ask
Can it quote repair prices by model?
Yes, from the price list you give it, by make, model and repair type. If a model or repair isn't on the list, it books an assessment and says the tech will give a price.
Can it tell customers when their phone is ready?
Yes. Once your repair software is connected during setup, it texts the customer when the ticket is marked ready for pickup. When someone calls to ask, it looks the job up by ticket or phone number and tells them where it stands.
Will it promise to recover photos from a water-damaged phone?
No. It explains what your shop does for liquid damage and data recovery, books an assessment and makes clear that recovery isn't guaranteed until the tech has seen the device.
Can it answer my repair shop phone while I'm soldering?
Yes. It answers every call, including several at once, so you don't have to put down the iron. Urgent ones, like a business with a failed drive, can be transferred to you with a short private summary first.
Can callers speak to it in another language?
Yes. Callers can speak English or French, or many other languages, and it checks with them before changing language.
Hear it as your own repair shop's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.