What the agent handles
- Books consultations and treatments
- Sends prep and aftercare instructions
- Schedules treatment series
- Answers pricing and package questions
- Routes medical concerns to nurses
Personal care and fitness
AI receptionist for medical aesthetics
Books consultations for injectables, laser and skin treatments, sends prep and aftercare from clinic guidelines, and routes clinical concerns to nursing staff.
CallerI want to talk to someone about laser hair removal. Do I need a consult first?
CallerI had filler done Tuesday and one side still looks swollen. Is that normal?
CallerHow far apart should my appointments be for the skin series?
Where calls go
Patient coordinatorNurse injectorsLaser techniciansMedical director
Warm transfer: When a client reports unusual swelling, pain or skin colour changes after a treatment, the agent warm-transfers to the nurse on duty.
What it books
Consultations and treatments
Why medical aesthetics clinics miss calls, and what an AI receptionist changes
Injectors and laser technicians spend the day gloved, with a client on the bed, which makes them the hardest people in a med spa to reach by phone. The patient coordinator is checking people out, rebooking laser series and answering 'do I need a consult first?' for the tenth time that day. Evening calls from people who saw a post about laser hair removal or lip filler go to voicemail, and those enquiries tend to book wherever answers first.
The calls that follow a pattern are the ones an AI receptionist can take off the coordinator's plate. It books consultations for neuromodulators, dermal filler, laser hair removal, IPL photofacials, microneedling and chemical peels, books each session of a series at the spacing your clinic sets, and texts the prep and aftercare instructions your medical director has approved, such as when to stop retinol before a peel or how long to stay out of the sun before laser.
It is not a clinician, and it says so. It doesn't tell a caller whether swelling is normal, doesn't recommend a product or a number of units, and doesn't promise results. A client calling about unusual swelling, pain, or skin turning pale or dusky after a treatment is warm-transferred to the nurse injector on duty with a short private summary; after hours, the clinic's on-call instructions are followed and the nurse is alerted by text. Prices are only the ones you give it, per unit, per syringe or per package.
Example call, start to finish
- CallerHi, I'd like to book my third laser hair removal session. I'm doing the underarm package with you.
- AI receptionistOf course. We space those sessions about six weeks apart. When was your second one?
- CallerSix weeks ago, give or take. Also, I had lip filler here on Tuesday, and the left side is still more swollen than the right. Is that normal?
- AI receptionistI'll get the laser booked in a moment. I can't tell you what's normal after filler, but I can get you to a nurse. Is it very painful, or has the skin turned pale, blotchy or bluish?
- CallerNo, not painful. It just looks lopsided.
- AI receptionistThank you. Your third laser session is booked for tomorrow at 5:30 with Mira, and I'll text you the confirmation. Now I'm connecting you with Hannah, the nurse on duty. Please stay on the line.
- AI receptionist(privately, to Hannah) Lip filler on Tuesday, left side more swollen than the right, no real pain, no colour change reported. She's also booked for laser session three tomorrow. Connecting now.
After the call: Hannah picks up knowing what was treated, when, and what the client did and didn't describe. The laser session is in the RealVoice schedule with a confirmation text sent, and the call summary and recording are in the portal for the medical director to review.
How it fits your day
- Lunch hours and evenings
- Professionals call between meetings and after work. Consultations are booked then, instead of waiting for the coordinator to return a voicemail the next day.
- Treatment series
- Laser, microneedling and peel packages are booked at the intervals your protocols set, and the client ends the call with the next session already scheduled.
- Before a wedding or a trip
- Callers with an event coming up are asked the date, so the consult and treatment leave the healing time your clinic requires.
- Aftercare calls
- Questions after a treatment get your written aftercare by text, and anything that sounds clinical goes straight to the nurse injector on duty.
Your software
Today it books consultations and treatments into the RealVoice schedule in the portal, texts clients their confirmation along with the prep instructions you approve, and keeps every call summary and recording there, with a reminder text the day before each session. Once the team connects it to your clinic software during setup, it can look up when a client's last session was so the next one is spaced correctly. If your clinic runs Aesthetic Record, Pabau, Boulevard or Jane, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A new injectables client is rarely a one-time sale. Someone who starts with a consult and a neuromodulator treatment worth $300 to $500 tends to return every three to four months, and many add filler or a skin series later. If the evening voicemail swallows two new enquiries a week and half of those people book elsewhere, about fifty new clients a year start their routine at another clinic. The missed-call calculator on our homepage can show what that means for your price list.
Questions medical aesthetics clinics ask
Can an AI receptionist answer clinical questions about Botox or filler?
No, and it tells callers so. It answers from your clinic's approved information, such as what a consult includes and how long a treatment takes, and sends anything about symptoms, results or suitability to your nursing staff.
What happens if a client calls with a complication after hours?
You decide the route. It can transfer to the on-call nurse or the medical director's cell with a private summary, read your after-hours instructions word for word, and send an alert by text and email if nobody answers.
Can it book a treatment series at the right spacing?
Yes. Give it the interval for each service, such as four to six weeks for laser hair removal, and it books the following sessions to match and texts each confirmation.
Will it give prices for injectables?
Only the prices you provide, in the units you use: per unit, per area, per syringe or per package. When a price depends on an assessment, it books a consult rather than guess.
Can it send prep and aftercare instructions?
Yes, the versions your medical director approves. It texts them when a treatment is booked, or when a client calls asking what to do after an appointment.
Hear it as your own medical aesthetics clinic's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.