What the agent handles
- Books grooms by breed and size
- Books daycare and boarding stays
- Collects vaccine records
- Gives pickup-ready updates
- Explains matting and pricing policies
Personal care and fitness
AI receptionist for pet grooming and daycare
Books grooms by breed and coat, schedules daycare and boarding stays, and handles pickup-time and vaccine-record questions.
CallerMy doodle is badly matted. Can you fit him in this week?
CallerDo you have room for boarding over Christmas? Two small dogs.
CallerIs Bella done yet? I can grab her on my lunch break.
Where calls go
Front deskGroomersDaycare staffManager
Warm transfer: When an owner calls because their pet came home with a nick or seems unwell after a groom, the agent warm-transfers to the manager.
What it books
Grooms, daycare and boarding stays
Why pet groomers and dog daycares miss calls, and what an AI receptionist changes
A groomer's hands are full of a wet, wiggling dog. In a busy shop that's every groomer, all day, with a dryer roaring in the background, while the person at the front checks in a daycare dog and hands a freshly bathed shih tzu back to its owner. Calls stack up worst at morning drop-off, at pickup after work, and in the weeks before Christmas, when every doodle in town needs a groom and the boarding runs fill.
Here, the AI receptionist takes the phone off the groomers' hands. It books grooms by breed, size and coat condition, so a matted goldendoodle gets the longer slot and hears your matting policy up front, while a nail trim doesn't eat an hour. It books daycare days and boarding stays, asks about rabies, distemper-parvo and bordetella vaccines and texts the owner where to send proof, and answers questions about temperament assessments, drop-off windows and what to pack.
As part of setup, the team connects it to your grooming software, so when a groomer marks a dog finished, the agent can tell an owner who calls that their dog is ready and texts them the moment it is. Owners can also text photos of vaccine records to the shop number, and they're kept with the booking in the portal. When an owner calls upset because their pet came home with a nick or seems unwell after a groom, the agent warm-transfers to the manager with a private summary, and it never offers advice about the animal's health.
Example call, start to finish
- CallerHi, my doodle Murphy is badly matted. Any chance you can fit him in this week?
- AI receptionistI'll find something. Is he matted all over, or mostly behind the ears and legs? And roughly how big is he?
- CallerPretty much all over. He's about sixty pounds.
- AI receptionistThanks. For a dog that size matted all over, we usually shave him short so he's comfortable, and there's a dematting charge on top of the groom. Kayla has Thursday at 8:00 with the longer time. Shall I book it?
- CallerYes, please. Oh, and can he board with you over Christmas? We're going to Moncton for a week.
- AI receptionistI have room for Murphy from the 23rd to the 30th. Before he stays, we need proof of his rabies, distemper-parvo and bordetella vaccines. I'll book the groom and the stay, and you can text photos of the records to this number.
- CallerGreat, I'll send them tonight.
- AI receptionistBoth are booked under Murphy, and the confirmation is on its way.
After the call: Kayla sees Murphy's Thursday groom with 'matted all over, sixty pounds, shave-down discussed' on it, and the boarding stay is in the RealVoice schedule with the vaccine records marked as still to come. The front desk has the summary and recording in the portal, and the owner has one confirmation text covering both.
How it fits your day
- Drop-off and pickup
- At 7:30 a.m. and 5 p.m. the front desk is at the door juggling leashes. Calls are answered then, and 'is she ready?' gets a straight answer from the grooming schedule, with a text to the owner when she's done.
- Holiday boarding
- Christmas, March break and summer long weekends book out weeks ahead. Callers hear what's open, get booked, and receive the vaccine requirements in writing.
- Shedding and matting season
- Spring coat blowouts and post-winter mats fill the grooming book. Each dog is booked for the time its breed and coat really need.
- New dogs
- First-time daycare callers are booked for a temperament assessment and told what to bring, so day one starts with the paperwork done.
Your software
Today it books grooms, daycare days and boarding stays into the RealVoice schedule in the portal, notes breed, size and coat on each booking, keeps vaccine record photos owners text in, and texts owners a confirmation and a pickup-ready text. If your shop runs Gingr, MoeGo, PetExec, DaySmart Pet or Kennel Connection, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A grooming client comes back every six to eight weeks, often for the life of the dog. At about $100 for a full groom on a medium doodle, that is $700 or $800 a year per dog, and a holiday boarding week adds several hundred more. If the shop misses five calls a week while everyone is bathing and drying, and just one of those owners a month settles with another groomer, that is twelve dogs and around $9,000 a year in repeat grooms. Run your own numbers through the missed-call calculator on our homepage.
Questions pet groomers and dog daycares ask
Can it tell an owner if their dog is ready for pickup?
Yes. Once it's connected to your grooming software during setup, it reads the dog's status when the owner calls and texts them as soon as the groomer marks the dog finished.
Does it collect vaccine records?
It asks which vaccines the dog has had and when, explains which ones you require for daycare and boarding, and owners can text photos of the records to your number. They're kept with the booking in the portal, and your team checks them.
How does it handle matted dogs?
It asks about the coat, explains your matting policy and any extra charge you've listed, and books enough time. It warns owners when a shave-down is likely, in your wording, so nobody is surprised at pickup.
Can it book boarding over the holidays?
Yes. It books the dates that are open in your schedule, notes feeding and medication instructions, and tells callers plainly when holiday dates are full.
What if an owner says their pet was hurt during a groom?
It listens without arguing, takes the details, and warm-transfers to the manager after a private summary. If the manager can't answer, the owner's account of what happened reaches them in writing within moments.
Hear it as your own pet grooming salon's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.